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complaint against tata photon plus for speed related problem

This is a discussion on complaint against tata photon plus for speed related problem within the Product And Services forums, part of the Miscellaneous category; Dear sir, i m a cosumer of tata tele service nd i m serving frm speed problem since 1 month. ...

  1. #1
    Unregistered Guest

    Arrow complaint against tata photon plus for speed related problem

    Dear sir,
    i m a cosumer of tata tele service nd i m serving frm speed problem since 1 month. nd i want 2 increase my speed but they r no solving my problem, where i facing problem in my every work.
    so, i requestd u plz solve my problem imedeatly as soon as posssible.

    best regard
    zafar alam
    tata acount no. 907891892
    feqbal@gmail.com

  2. #2
    sandeepkumarbhagat is offline Junior Member
    Join Date
    Oct 2011
    Posts
    2

    Default speed related

    Dear sir,
    i m a cosumer of tata tele service nd i m serving frm speed problem for two days. nd i want 2 increase my speed but they r no solving my problem, where i facing problem in my every work.
    so, i requestd u plz solve my problem imedeatly as soon as posssible.

    my tata photon number 9205240663 ugliugkug.kg.kg.kjmhfgghgdcngdxgnfrsdhtrdsjgdsjytr dhfjhyfktdryktsdxjrfgtxsjgfrdxskytdkytdhgfdghchmgc mfdkytfdhgfdhgf,hg

  3. #3
    Join Date
    Oct 2010
    Posts
    1,250

    Default

    Quote Originally Posted by sandeepkumarbhagat View Post
    Dear sir,
    i m a cosumer of tata tele service nd i m serving frm speed problem for two days. nd i want 2 increase my speed but they r no solving my problem, where i facing problem in my every work.
    so, i requestd u plz solve my problem imedeatly as soon as posssible.

    my tata photon number 9205240663 ugliugkug.kg.kg.kjmhfgghgdcngdxgnfrsdhtrdsjgdsjytr dhfjhyfktdryktsdxjrfgtxsjgfrdxskytdkytdhgfdghchmgc mfdkytfdhgfdhgf,hg

    Dear Mr. Sandeep,

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

    Thanks and Regards,
    Customer Care,
    Tata Indicom.

  4. #4
    Join Date
    Oct 2010
    Posts
    1,250

    Default

    Quote Originally Posted by Unregistered View Post
    Dear sir,
    i m a cosumer of tata tele service nd i m serving frm speed problem since 1 month. nd i want 2 increase my speed but they r no solving my problem, where i facing problem in my every work.
    so, i requestd u plz solve my problem imedeatly as soon as posssible.

    best regard
    zafar alam
    tata acount no. 907891892
    feqbal@gmail.com

    Dear Mr. Zafar,

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We would like to inform you that, your complaint has been registered vide docket number 282148619. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

    Thanks and Regards,
    Customer Care,
    Tata Indicom.

  5. #5
    Join Date
    Oct 2010
    Posts
    1,250

    Default

    Quote Originally Posted by sandeepkumarbhagat View Post
    Dear sir,
    i m a cosumer of tata tele service nd i m serving frm speed problem for two days. nd i want 2 increase my speed but they r no solving my problem, where i facing problem in my every work.
    so, i requestd u plz solve my problem imedeatly as soon as posssible.

    my tata photon number 9205240663 ugliugkug.kg.kg.kjmhfgghgdcngdxgnfrsdhtrdsjgdsjytr dhfjhyfktdryktsdxjrfgtxsjgfrdxskytdkytdhgfdghchmgc mfdkytfdhgfdhgf,hg
    Dear Mr. Sandeep,

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We would like to inform you that, our concerned team tried to contact you on the given alternate number 9797394527 but unable to establish the contact. Hence, we request you to kindly provide us your other alternate number, which will assist us in doing the needful.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

    Thanks and Regards,
    Customer Care,
    Tata Indicom.

  6. #6
    Join Date
    Oct 2010
    Posts
    1,250

    Default

    Quote Originally Posted by Unregistered View Post
    Dear sir,
    i m a cosumer of tata tele service nd i m serving frm speed problem since 1 month. nd i want 2 increase my speed but they r no solving my problem, where i facing problem in my every work.
    so, i requestd u plz solve my problem imedeatly as soon as posssible.

    best regard
    zafar alam
    tata acount no. 907891892
    feqbal@gmail.com

    Dear Mr. Zafar,

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We would like to inform you that, our concerned team tried to contact you on the given alternate number 9971413217 but unable to establish the contact. Hence, we request you to kindly provide us your other alternate number, which will assist us in doing the needful.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

    Thanks and Regards,
    Customer Care,
    Tata Indicom.

  7. #7
    saransaleeen is offline Junior Member
    Join Date
    Apr 2012
    Posts
    1

    Default Tata photon not giving me promised speeds :(

    My phone tata photon phone number: 9243309119
    I got a tata photon net dongle as a birthday gift last year. From the last 2 months I have been getting very very low speeds like 0.12 Mbps as shown on speedtest.net I consulted tata teleservices yesterday and a man picked up and he told me a few steps to make it faster. I did it and it worked properly and I got about 1.12 mbps yesterday. Today morning when I woke up the speed was about 0.12 mbps again. When I consulted tata teleservices again, a lady picked up and told that thats all the speed I would be getting in my area. I was really shocked. I told her about the procedures I had done yesterday and she suddenly starts arguing with me that it is impossible to get that speed in my area. tata photon promised download speeds of about 1.8 mbps in my area. What should I do? I have to take it to work today and it is really really slow. Hope tata photon will get back to me about my problem.

  8. #8
    rkm180163 Guest

    Default Frustrated with Tata Photon Plus

    I am a Tata Photon Plus subscriber (Account No 939802189) - I have not been able to use the broadband service due to the slow speed of the connection - it just does not open any web page though the network strength shows it at 100%.

    Please help.

    Ranjan

  9. #9
    viden is offline Junior Member
    Join Date
    May 2012
    Posts
    1

    Default

    False promising dead slow Tata photon plus

    I have a Tata photon plus 1200 unlimited plan which tata claims as 3.1Mbps but actual speed is 60Kbps which is 50 times slower.
    I'm unable to download any thing, It takes long time to load pages, it took 45 minutes to even post this complaint. Tata is providing connections more than its capacity dropping the speed. I'am so much frustrated with this connection. My plan provides 3.1Mbps for first 10GB and 115Kbps post 10GB, but in reality the first 10GB is itself is 60kbps so it makes no point in having this connecton. Tata should provide speed closer to 3.1Mbps atleast or stop making false promising and refund money back to customers.

    Acc.No: 9244215669

  10. #10
    Unregistered Guest

    Default Slow connection

    Recently i have changed my plan from tataphoton whiz to plus but still nw am getting the same speed and my tataphoton no is 9244506205...

  11. #11
    Unregistered Guest

    Default Slow Speed & Poor Customer Service from TATA Photon

    I Purchased a TATA Photon connection in last week. It got activated yesterday after numberous follow up. But the speed I am getting is not up to the mark, I am getting speeds as low as 200 kbps for download and 60 kbps for upload from my home. I called customer care centre, they asked me to do certain settings, after which things improved a bit, when I checked from my office location. But while doing these settting I noticed one thing:
    when I go to TATA Photon Plus -> Properties -> Configure, it opens up modem configuration dialogue, in this dialoague there is drop down to set maximum speed, the lady asked me to select the maximum value. Here I noticed that maximum value is 921600 bps, which means 900 kbps. I was surprised to see that becasue on the Huawei modem EC 156, it's mention that it can support speeds up to 3.1 mbps for download. Hence as per my understanding the modem configuration dialogue should have this value in the drop down, but here max value that I can set is only 900 kbps. When I called customer care center to get this clarified, experience was too bad. The CC executive did not have nay knowledge of these settings & when I tried to explain him my doubt he just dropped offf the call, which is ridiculous. Would TATA Docomo authorities look in to this? To me the Customer Care experience which I have got so far (in just a week), is exactly opposite as what you advertize.

    My Photon Docomo number is 9225812436

  12. #12
    Tata DOCOMO is offline Senior Member
    Join Date
    Apr 2010
    Posts
    8,281

    Default

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  13. #13
    Unregistered Guest

    Angry Tata photon messages are disturbing

    Please stoooooop sending alerts and useless messages for account 906516372.

    Please revelidate the actual user of this account and stop harassing me..!!! I donot have any plan and yet u r sending these alerts which in actual belong to some one else.

    Thanks.
    Depanker S

  14. #14
    Tata DOCOMO is offline Senior Member
    Join Date
    Apr 2010
    Posts
    8,281

    Default

    Dear Depanker,

    We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you. Also you can Call us at 1800-266-121 (Toll Free) to speak with our Customer Care executive.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

 

 

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