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error in service

This is a discussion on error in service within the Product And Services forums, part of the Miscellaneous category; daer sir, sir maine travelepoint ke srevice use kar raha hu. mobile recharge or bill payment ke liye. maine unko ...

  1. #1
    tourntravelhub is offline Junior Member
    Join Date
    Mar 2011
    Posts
    2

    Default error in service

    daer sir,
    sir maine travelepoint ke srevice use kar raha hu. mobile recharge or bill payment ke liye. maine unko 5000 rs diye hai unka poratal use karne ke liye.uske bad unhone muje user id or password diya. or ek website batiye jaha par login karna tha wo website ye hai- . meri agent id hai AG119341. mai inse balance letha hu or recharge karta hu. lekin 10/03/2011 ko vodafone ka bill payment kiya tha.jiske unhone muje sucess ki report bheje lekin mere account mo wo paise nahi aye mai apko slip paste kar raha hu. maine company me bhut bar call kiya unke help line no par +91-92-122-44-790. har bar mere ko mail karne ko kha jata. maine unko mail bhi kiye. last me mere pas mail aya ki apka tranjaction sucess ho gaya.lekin mere account me pyment nhi hua. mai call karta hu to muje bolte hai ki payment ho gaya.pls help me mai apko mail ki detail bhi bhej raha hu


    25/03/11 19:57:58

    Agent Id AG119341
    Acknowledgement Reciept

    Service Name
    Bill Payment-Mobile
    Biller Name
    Vodafone-Mobile
    Connection/Account No.
    8696777703
    Reference ID
    11193411299765096086
    Transaction ID
    11031019213600922201
    Date Of Transaction
    10/03/2011
    Time Of Transaction
    19:21:36.0000000
    Transaction Amount
    500.0000

    Commission/Charges
    0.0000

    Net Amount
    500.0000

    Status
    Success

  2. #2
    vodafoneindia is offline Banned
    Join Date
    Dec 2009
    Posts
    6,525

    Default

    Hello,

    Thanks for writing in to us with your concern. Please be assured that we are looking into the issue and will get back to you at the earliest. For any assistance in future, kindly email us at vodafonecare.raj@vodafone.com, and you can also register complaints on our toll free number 198.

    Kind Regards,
    Vodafone Customer Care, Rajasthan

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