Dear Mr Singh,

We regret for the Inconvenience caused, Kindly accept our sincere apologies.

We request you to visit the nearest Blue dart courier office and Send the Product on the below mentioned address:

Aditya Infoteck,
Haridas Market,
Bank Street,
Koti,
Hyderabad - 500095


Kindly provide our centralized A/c # 113260 Mode: DP, to the Logistics, You Don't have to pay any courier charges for the same. Don't forget to mention your Order #. full name, and Contact address on the Product.

Kindly Help us with the AWB # once you send the Product.
If you have any more queries without any hesitation Mail us at Support@naaptol.com

Thanks and Regard,
Customer Care,
Naaptol Online Shopping Pvt Ltd.

I bought pigeon induction based pressure cooker from naaptol on 03.11.2011 and made the successful payment through credit card. Immediately the status on the website was shown as "order verified". As per the terms and conditions i should have received the item in 7 days. But on expiry of 7 days when i didnot receive my product i enquired from their so called customer care, the irresponsible person from the cust. Care. Replied that you order is yet to be verified. When it was told that the status from the day one is showing order verified, she replied that it is verified today and it will take another 10 working days to deliver the product.
This is the kind of the services offered by naaptol. Even as on today i have not yet received my order.
All are requested to beware while shopping with naaptol. Their after sale services are the worst in this world. Ill trained staff are made to sit at cust. Care and they will do nothing but spoil your mood and rest of the day.

i bought balckberry tour in january from naaptol...nd its totaly diffrent from what dey r showing on der site..d phone has a very bad trackball+dere r no lights on keyboard of my phone..nd just a few days ago i dnt how my phone got little damaged from d top of d screen..i bought dis phone of rs9000 nd i thought dat it is worthless...no quality...especially d screen got damaged in just a month

Dear Sir/Madam,

We regret for the inconvenience caused to you.

We would surely help you,kindly help us with your order id so that we can assist you further.

Kindly write back to us at crm@naaptol.com or call us at 09223516148 for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

After seeing an advertisement in Times of India by Naaptol I decided to purchase car stereo set which had free offer of a pendrive, tweeters,etc. I got the product after opting for cash on delivery but paid 2300 Rs to courier guy. I opened the courier and found that all the products are faulty and the speakers were broken. Every package was open.
I opted to get a refund and sent it to Aditya infotech but no response will now.
Order number : 3412726
Product sent back to
Aditya Infotech
Sri hari
haridas market
Bank st, koti
Hyderabad 500095
AWB# 13487353795

If i am not getting a refund I wish to file a complaint and take it in legal way. It was my hard earned money. Surely cheaters will suffer.

85]After seeing an advertisement in Times of India by Naaptol I decided to purchase car stereo set which had free offer of a pendrive, tweeters,etc. I got the product after opting for cash on delivery but paid 2300 Rs to courier guy. I opened the courier and found that all the products are faulty and the speakers were broken. Every package was open.
I opted to get a refund and sent it to Aditya infotech but no response will now.
Order number : 3412726
Product sent back to
Aditya Infotech
Sri hari
haridas market
Bank st, koti
Hyderabad 500095
AWB# 13487353795

My name : Kamalakannan V
Number : +91 9994210016

If i am not getting a refund I wish to file a complaint and take it in legal way. It was my hard earned money. Surely cheaters will suff

Dear Mr.Kamalakannan,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2440465 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.


Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Kamalakannan,

As per our telephonic conversation, you said that you have not received replacement product.

Please accept our sincere apologies for the inconvenience caused to you.

We have escalated the issue to our concerned vendor team as product has already dispatched from our vendor end via SPEED POST Awb no :-.EN108313872IN

Do write us back at feedback@naaptol.com if the product is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Hi,

Thanks for the call. But unfortunately I havent received the product till now. When I tracked the Awb no :-.EN108313872IN I get reply that the consignment is not found. I was actually promised a refund but that I think is out of options now. When you called me you promised that I will get the product within March 26 but today is April 2nd and no response.

Dear mr.Kamalakannan, as per our telephonic conversation, you said that you have not received replacement. We regret for the inconvenience caused to you. Your complaint ID 2440465 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim. Please be assured of complete & satisfactory resolution. Thanks & regards, customer care naaptol online shopping pvt.Ltd.

Dear Mr.Kamalalkannan, We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order. Cheque Favoring : Kamalalkannan V Amount : 2299.00/- Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days. Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance. Request your patience in the interim. Thanks & regards, customer care naaptol online shopping pvt.Ltd.

i alread complained in your customer care..one of them jst said sorry nd told dat you get it repaired by yourself...m sorry to say dis is poor service of urs..
i request either to contact me..or to take back this order bcos it is worthless
nd d order no is3192928

I ordered a blackberry storm9530 but it was defective. My ORDER no. is 3426152 . Customer care agent has told to revert it back but blue dart has not recieved any mail from naaptol. I m very dissappointed with ur service as there is no action against my complain.. Is has been one and half month n I am calling since then after evry 2-3days but you all are not sending any mail to b.dart for pick up ...n u all are just saying that it will be sent in 48working hours but six 48 working hours hav passed.

>I want the item to be picked up soon n want my cash refund..

Dear Customer,

We are sorry to note that the item that you have purchased through the order no-3426152.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest courier office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3426152] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at contact@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.