Fed up Guys... Its been 4 days and still no response.. The same false AWB number...

When I called up the customer care, I was told that there would be a callback within 24 hours, which never came !

Totally disgusted with your service

Hi,
As I Ordered Ladies Hip Hop Fast-track (Order No: 4178859) watch on June 11^th 2012 ..till now(Aug26th 2012) not yet delivered the product regarding this we complained several time but we didn’t get any proper response. June 11^th 2012 to till date i.e. almost two and half month no response from naaptol .. we are pissed off with calling lot many time to naaptol call centre but no one is responding properly. I did several online purchase from various sites but this is first time I choose Naaptol its very disappointing and irresponsible from naaptol.

From last 2 months we are chasing the naptool ..

We log several complients to below maild Id we didn't get any response.
'feedback@naaptol.com';
'support@naaptol.com'
'ceo@naaptol.com'
crm@naaptol.com



I want file a complient on Naptool on above . Please do needful …

Name : Yamuna Hari
Order No : 4178859
Compliant No : -3280134

Regards
Siva Kumar T

Dear Customer,

We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Order has been placed on August 4th...
Still havent received the product...
Wrong AWB number
Please help

Naptol Company logo ke sath dhokha dadi karti hai news paper me ye big add deti hai or log usko booking karva leti hai or jo kahti hai vo nahi deti hai asa mere sath hu deyan rakhana koe naptol pr oder mat kar bhai logo enk customer care pr koi bat nahi sunta hai ye bas Rupee lena jante hai my oder number4781428 tablet me menu me jo likha hai va koi kam nahi karta hai

SIR,
I PURCHASED WESPRO PC TAB 786 WITH WIFI INTERNET FACILITY . NOW I AM TRYING TO WORK WITH [COLOR=#009900 !important]3G USB MODEM please help me out > my order id is 4832331 with out internet it is useless for me .............my number -9038583503 , email - sarkarpritam16@yahoo.in[/COLOR]

one rotimaker alongwith free goods delivered without warranty card and manual.so product remain useless. complained on 10th sept at 9.49am but no response. please send your person for demo alongwith warranty card or take back the product refunding my money.

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.

You can also directly write to the vendor at support@wesprodigital.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Reference is made to earlier emails, in which Naaptol mentioned that my product will be dispatched ASAP. But I am sorry to say that my product is not received to me & your customer care representatives are fail to tell me with what shipment number this is dispatched to me. they are giving old shipment number 4478441391 which is received by me, But what is the new shipment number and where is my product? This is very ashamed to harass a customer like this. Especially when the full amount along with courier charges of your product has already been paid by me. This will also degrade image of your service. Now I have no words to say more about this. It is pertinent to mention here that you are not giving any reply of my mails & my uncountable phone calls.
Please solve the matter ASAP.
Thanks

Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : RAJESH KUMAR Amount : 3798.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Re: Order no 4346245;
I didn't receive the product till now , Please check with this order and let me know. Almost 4 month over for a order.

order no 4992736
I didn't receive the product till now , Please check with this order and let me know.

Hi All...

I have ordered Two Micromax Mobile Handsets through NAAPTOL online shopping on 17/9/2012 & 18/09/2012 but till today I did not get any one handset from NAAPTOL, I had called so many time to their customer Care they are replied me you will get your product within 48 Hrs. I had alredy paid the product amount with shipment charges.

Kindly help me in this, as I had made more than 20 to 25 STD calls & a mental harassment too please help me in this case...

Thanks & Regards,
Sanjay Karanjkar, Kolkata
9681706055

Dear Customer,
As per our telephonic conversation you said that you have not received delivery & we regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.


We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.


Request your patience in the interim.



Thanks & regards,


customer care
naaptol online shopping pvt.Ltd.