Subject: Refund Required.

Respected Sir / Madam,
This is an existing customer of Airtel DTH who until recently had all the trust on its products & services.

Few months ago, on 6th of November 2010, I called its customer care (1800-102-8080) and showed my interest in getting an Airtel HD-Digital Video Recorder installed at my residence. Later in the day, I got a call from Ms. Madhavi (+912241304100, +9122041035036) who confirmed my booking and informed me that on Monday (8th November 2010) an Airtel representative will come to my place to collect the sum of Rupees 5490/-, the price of the product.

On the above mentioned date, someone called 'Govind' from Shell Transource (Airtel) came to collect cash and gave me a receipt of the same. It (Receipt) clearly stated ‘HD-DVR’ on it.

Within a week, on 14th November 2010, the set-top box was installed & unaware of the fact, that it’s just a ‘DVR’ and NOT ‘HD’, I started using it.

Recently, after watching an advertisement of another DTH Operator (Tata Sky Plus HD) and some inquiry done from my end, I discovered that I’ve been CHEATED by Airtel Team as the company doesn’t even have an HD-DVR to sell. It’s just a DVR that can be connected with an HDMI Cable. Therefore, its 576 SD & not in 1080 HD resolution. Moreover, right now there are only two DTH Operators in the market who provide HD-DVR – Tata Sky & Reliance Digital TV.

This is disregarding a customer’s faith, his belief in the company and the brand in totality. All I need is a refund now.
As a proof, I have sent the receipt (See JPG Attachment) and all the connected exchange of e-mails that occurred during my purchase of the product to their customer care (twice) and even posted the same complaint letter (with Receipt’s copy enclosed) to the nodal office of Airtel DTH via courier. Didn’t receive any reply from either one of them.

Please do the needful & oblige.

Sincerely,
Hemant Chawla
Email ID: hemant16apr@gmail.com
Airtel DTH Customer ID: 3003227929