Sir,

I was a happy customer of Airtel (customer Id-3002736963)which is why i renewed my by subsceription for 1 year and converted 3 of my mobile connections from vodafone to airtel the only reason being good customer service and support.

But recently i relocated and i had made a simple request for re installation of my Airtel DTH connection, service request no 5421150 given on 15th feb for an appointment of 17th feb which was never attended. ok fine. I gave another request 5617021 on 26th feb for an appointment fixed for the same day. No one turned up. The next day a guy said he would viist by 2 pm and came at 6. To add to it he was the most misbehaved engineer(Ramesh), I have ever seen. He had come with a thought he would install the same in 5 mins and run away, but when he saw there is concealed wiring provision he started babling saying we dont do concealed wiring, i wont do it and its a waste of time, you talk to any airtle customer care, i dont care , we wont do if it is concealed thats it. and you do it on your own using your own engineer. then why am i paying airtel fro installation.

I have a few questions on this points

1) Airtel itself is advertising nowadays on providing concealed neat wiring from multi storied buildings. why so?

2) I can understand if i ask you to do the complete concealed wiring which takes time but i already have an existing provision and there is a normal cable line inside it. It take 5 mins to remove the existing cable line and put in your airtel cable wires.

3) If airtel says you can not provide concealed wiring does that mean all house who should buy a dth connection from airtel should look ugly with wires visible all around the house?

To add to it the engineer is supported by what he says by the area manager his no being(9500063092) of mylaporem chennai.

You customer care guys also seem to be unclear about concealed wiring can be done or not, which requires clarity from the senior level whch is why i am sending the mail.

Please make it clear to all you airtel customer care executives, area manager, engineers
1) There is a difference between doing a Concealed wiring provision and and connecting to an existing concealed wire provision.
2) doing the provsion costs more which i can understand but connecting to an existing provision takes 5 mins and should be done by the engineer.

Hoping & expecting a quick action on this to continue being a happy customer of airtel..

Regards
Kalidas Narayanan