Mnp rejected by airtel due to non applicale reason (see the complaint field to airtel

**ARULPRAKASAM** · 02-18-2011, 04:14 PM

19/02/11

From: G ARULPRAKASAM
10/4 MUTHU LANE
ROYAPETTAH
CHENNAI 14

TO: THE INCHARGE (MNP PORT OUT)
MOBILE SERVICES (PRE PAID DIVISION)
M/S BHARTI AIRTEL LIMITED (GSM)
BHARTI TOWERS
SANTHOME CHENNAI 600 004

SIR
MY CURRENT SERVICE PROVIDER: BHARTI AIRTEL (GSM)
CHENNAI CIRCLE CELL NUMBER: 9840087405
PORTING UNIQUE ID; AT 589252
With reference to the above 0n 14/02/11 around 945am I personally met one Mr H Abdul at bharti towers, customer meet desk, santhome chennai , I submitted the letter and the same was mailed by me to 121@airtelindia.com, mr abdul said the port out will be done within tomorrow ( 15/02/11)
For my mail I got the instant automated acknowledgement as well as the reply from the Mr. Vineeth Pankajan Customer Care Bharti Airtel Limited on 14/02/11
Reply is as follows
Dear Customer,
We understand from your previous mails regarding rejection of Mobile Number Portability request for your mobile number 9840087405.
We sincerely apologize for the inconvenience caused to you in this regard.
We would like to inform that your concern regarding rejection of port out request has been registered. The Service Request number is 0214990015.
We will revert to you on or before 16-Feb-2011.
This like same reply I am getting from you from various customer care officer
Like Mr. durai Mugrugan,Ms Aarthi balasubramaniyam,D karthick and finally Vineeth pankaj rajan

The same reply I am getting since 3rd February 2011, without any active resole in my case
This Like delay normally makes everyone mental agony,

As per the TRAI regulation portout have to be carried out within 7 days, but my case its rejected for the Meaningless and irrelevant ( not applicable to me) reason like

“Your porting request is rejected by BHARTI AIRTEL (GSM) due to there are subsisting contractual obligation from the subscriber agreement “
As per my 14th February 2011 personnel meet letter and mail vide new unique id
AT 815334 of reapply with Aircel was not accepted by Aircel becoz of my previous is rejected by you they said the error code shown as 888 and 333 error ( once rejection happen system cannot accept to do re apply procedure submit )
For the same I explained on 17/02/11 with your executive Ms Gowri around 2.30pm
So based on my PORTING UNIQUE ID; AT 589252 send the approval for port out

Unregistered · 06-08-2012, 07:10 PM

sir,
my mobile no:9715432423
Unique port code:IT533277
i have applied for MNP(mobile number portability) on 02-june-2012 from idea to airtel but i didnt get any response from airtel like when will my number change to airtel....so could you reply when will my number change to airtel?

**ideacellular.customercare** · 06-16-2012, 02:09 PM

Originally Posted by Unregistered

sir,
my mobile no:9715432423
Unique port code:IT533277
i have applied for MNP(mobile number portability) on 02-june-2012 from idea to airtel but i didnt get any response from airtel like when will my number change to airtel....so could you reply when will my number change to airtel?

Dear Sir,

We would request you to kindly contact to respective Airtel service provider for further assistance.

Regards,
Ideacellular

**pisalsy** · 10-03-2012, 01:49 PM

sir,
my mobile no 9096030346
Unique port code AZ588268
i have applied for MNP. (mobile number portability) on 28/09/12 but still today my porting not done.

Unregistered · 12-21-2012, 09:28 PM

HI Appellate Team,

1. I raised the request for cancellation of the request on 8 th Dec.
2. I visited the Adyar Airtel Service center at MG.Road.- got clarified and accept to continue the service and paid rupees 818. Before the connection was suspended stage...after paid the amount and requested to activate...the same day service activated.
3. Using without any problem from 11 to 18 th December
4. 18 th Dec - this connection disconnected without informing me.
5. before disconnection they need to inform me...for even changing post paid to prepaid they ask to sign in migration form, how they disconnected the service without informing me? I never requested to disconnect. they took the action for 8 th December mail after 10 days. Even child also knows that within these 10 days lot of thing will happen.. how these customer care as well as nodal officer does not know this?
6. By this non-informing and arrogant service, i hurt lot and there is monitory loss for me..
7.The final thing is customer care and nodal officer keep telling the lie..no one is tried to contact me on 20 the 4.29 PM. and my alternative number is with airtel in all the record (99XXXXXX11) since i am using Airtel Mobile, DTH, Braod Band.

Hope you will hear my voice and give the suitable resolution..

Thanks,
Ganapathy
9XXXXXX11