This is a discussion on Reebok Chennai- Bill amount more than price tag within the Product And Services forums, part of the Miscellaneous category; I had purchased a Reebok T-shirt from a Reebok outlet on 08/02/2011 with a price tag of Rs.499/-. There was ...
I had purchased a Reebok T-shirt from a Reebok outlet on 08/02/2011 with a price tag of Rs.499/-. There was a 50% discount on all the products on display and the customer service personnel mentioned that the price would be 50% of the rate on the tag(i.e. 249.50 + tax). But when it was billed, the amount was UNIT MRP became Rs.799/- and after discount it was Rs.399.50. This was not mentioned during to me while billing and I realized only later that I had paid more than what was promised.
When I went back to complaint to the store, they said that the price was increased from Rs.499/- to Rs.799/- and then it was discounted. So if a price is increased that has to be reflected on the price tag and atleast it needs to be mentioned to the customer that it is increased at the time of billing which was not done here.
The store in-charge Mr. Vijay Raj had accepted that it was a mistake from their part but was not willing to take back the item as there was no return policy nor was he going to compensate me for the additional amount that incurred to me.
I am really baffled how comapnies like Reebok increase the price of a item so drastically and then drop it and then again during sale season make a discount rate. These guys are honestly taking us for a ride and the franchisee's don't know how to tag items and they cheat the customers.
Address of the outlet: