Originally Posted by ashu_gyanguru@yahoo.co.in

this is regarding the misbehaviour of customer care representative of reliance. i called to customer care near 1:35 am of 30 january 2011 about deduction of balance from my prepaid account. a person named Mr. Atul recieved my call. when he was unable to resolve my complaint he forwarded it to its senior customer care representative but after putting me for long 7 minutes on wait he disconnected my call without even having a word with me.
and same incident took place 5 minutes earlier also regarding same issue.
as this service is paid, i was charged for that for long time without any result regarding my problem.

i logged a complaint on reliance (ref. no. 146029402)

as i am a student, i can't bear this burden of billing every time. i want my deducted balance back as customer care doesn't served me and want u to kindly look into this matter.

same complaint as above was log on 30th jan 2011 at 02:17 AM. but i got no response regarding that till now.
please, kindly look into my matter. i am looking forward for justice.

Hi Ashu,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.


Regards,

RCOMcare