Originally Posted by rajesh.imandi28

My name is Rajesh.
I am living in vizag(ANDHRA PRADESH). I am using reliance broadband internet from nearly 2 years. i didnt have any problem until a week before. my plan is 1 GB limited with upto 2 MB speed. Reliance provided website to check how much MB is used every day.suddenly this week one day i checked the MB used. And i shocked to see 4410 MB used in 1 hr of one particular day. But i haven't used net on that day as i remember. So, i called to customer care to till those details. They told that they can tell only which is seen in that website. And you can ask about after the bill is generated for that month. The next day after calling to customer care, i once again checked MB used in reliance website and i found that i used total of 20 MB only used. i am happy to see this and i shocked because i used minimum of 100 to 150 MB until that.
Then the after 2 days once again i checked and i seen again they added 4410 MB + the MB used after that.
Now i remember that reliance must have credit limit in MB or GB for limited plan users to use after the limit is exceeded (when like 1 GB or 2 GB is over).
Sir, I want your help. what should i do now.

Hi Rajesh,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at rcom.care@relianceada.com with all the details.

Regards,

RCOMcare