Originally Posted by Unregistered

Caf No : 2386029715
Mdn no: 9321067510
Company : Reliance ADA

Complaint:
Within a month of taking above connection device stopped working. We contacted reliance office in vashi. Vashi people did not have any clue about problem & after making a scene out of myself & vashi staff of reliance & got replacement after a week.

For next 3/4 months services were proper & bills were paid regularly. During Feb’10 services were disconnected without any reason or information. I contacted their call centre & they did not have a clue about the same. Even though services were not available after Feb’10 bills were paid. However, on follow up calls made after April’10 I had mentioned on numerous occasion that services are not proper & same should be rectified. I also made reliance service people understand that since I am not available in person my connection should be discontinued. But there was no action on that.

Please suggest course of action

Hi,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.


Regards,

RCOMcare

Originally Posted by Unregistered

Caf No : 2386029715
Mdn no: 9321067510
Company : Reliance ADA

Complaint:
Within a month of taking above connection device stopped working. We contacted reliance office in vashi. Vashi people did not have any clue about problem & after making a scene out of myself & vashi staff of reliance & got replacement after a week.

For next 3/4 months services were proper & bills were paid regularly. During Feb’10 services were disconnected without any reason or information. I contacted their call centre & they did not have a clue about the same. Even though services were not available after Feb’10 bills were paid. However, on follow up calls made after April’10 I had mentioned on numerous occasion that services are not proper & same should be rectified. I also made reliance service people understand that since I am not available in person my connection should be discontinued. But there was no action on that.

Please suggest course of action

Hi,

We tried to contact you on the number mentioned by you but were not able to speak with you as the number was not reachable. Please write to us at rcom.care@relianceada.com for the assistance required.

Regards,

RCOMcare