Originally Posted by vikrantp

sir..
i had a tata photon plus post paid account with account no..907232571. As my device was confiscated by my hostel warden and hence i was unable to use the device anymore, i requested for the cancellation of account on 4th of december 2011, and was given the docket no. 245676989. Further i got a mail on 6th of december saying that my complaint has been resolved.

And now they have sent the bill amounting Rs 321 for the usage after December 15th to Dec 31st even though i stopped using the services and raised a complaint as stated above from 4th of december itself leading to the cancellation of my account.
please take a complaint on this..

Dear Mr.Vikrant

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by vikrantp

sir..
i had a tata photon plus post paid account with account no..907232571. As my device was confiscated by my hostel warden and hence i was unable to use the device anymore, i requested for the cancellation of account on 4th of december 2011, and was given the docket no. 245676989. Further i got a mail on 6th of december saying that my complaint has been resolved.

And now they have sent the bill amounting Rs 321 for the usage after December 15th to Dec 31st even though i stopped using the services and raised a complaint as stated above from 4th of december itself leading to the cancellation of my account.
please take a complaint on this..

Dear Mr.Vikrant

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned team that the issue has been resolved.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.