its reliance gsm..sorry i mis quoted as cdma

Originally Posted by simran2197

my name is pratima n my mobile no. is 09555042395..its a delhi reliance prepaid no. well my complaint is about wrong deduction of balance from my account.i hv been using rs.56 sms pack for more than 7 months.i knw very well that this service gets auto-renewed evry month...evry month i used to go to the vendor to get it e-recharged so that it does not get auto-renewed n any unnecessary amouth shud b deducted frm my balance.....this is the first time i m facing this problem that my sms pack was nearing to its end on 1st or 2nd jan..so i got it e-recharged from my vendor on 31st dec...for 5 dayz it worked ok..suddendly wen i was making one call my balance was in deficit.....then again after some days my balance got deducted that is yesterday...wen i called customer care they said that ur sms pack was auto renewed 2 times first for 5 days n then again for 15dayz...i was in shock that hwz that possible..in 1 month my sms pack got auto-renewed 2 times that too wen i had got rs.56 sms pack recharged...they r saying e-top up has not reached them jabki confirmation msg came 2 my mobile that u hv been recharged with rs.56 sms pack. i m so disappointed..they r not listening to me n saying ur vendor has made some mistake....plz help me..they r saying auto-renewal is their rule that i knw very well..but wen i got rs.56 sms pack recharged n confirmation also came then how can they auto renew sms pack 2 times n deduct balance from my account.

Hi Simran,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

Originally Posted by simran2197

my name is pratima n my mobile no. is 09555042395..its a delhi reliance prepaid no. well my complaint is about wrong deduction of balance from my account.i hv been using rs.56 sms pack for more than 7 months.i knw very well that this service gets auto-renewed evry month...evry month i used to go to the vendor to get it e-recharged so that it does not get auto-renewed n any unnecessary amouth shud b deducted frm my balance.....this is the first time i m facing this problem that my sms pack was nearing to its end on 1st or 2nd jan..so i got it e-recharged from my vendor on 31st dec...for 5 dayz it worked ok..suddendly wen i was making one call my balance was in deficit.....then again after some days my balance got deducted that is yesterday...wen i called customer care they said that ur sms pack was auto renewed 2 times first for 5 days n then again for 15dayz...i was in shock that hwz that possible..in 1 month my sms pack got auto-renewed 2 times that too wen i had got rs.56 sms pack recharged...they r saying e-top up has not reached them jabki confirmation msg came 2 my mobile that u hv been recharged with rs.56 sms pack. i m so disappointed..they r not listening to me n saying ur vendor has made some mistake....plz help me..they r saying auto-renewal is their rule that i knw very well..but wen i got rs.56 sms pack recharged n confirmation also came then how can they auto renew sms pack 2 times n deduct balance from my account.

Hi Simran,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, please email us at rcom.care@relianceada.com

Regards,

RCOMcare