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Unapproved Deduction of Balance from my Airtel Prepaid

This is a discussion on Unapproved Deduction of Balance from my Airtel Prepaid within the Product And Services forums, part of the Miscellaneous category; My mobile number is 9810549464 (Airtel) I have been using this connection for last three years. SUMMARY : My complete ...

  1. #1
    shubhamboseroy is offline Junior Member
    Join Date
    Jan 2011
    Posts
    1

    Exclamation Unapproved Deduction of Balance from my Airtel Prepaid

    My mobile number is 9810549464 (Airtel) I have been using this connection for last three years.

    SUMMARY:
    My complete balance is getting deducted everytime I recharge. I get a message from AD-54321 saying "Thanks for downloading ChopperRescue from Airtel. You have been charged Rs. 40. Join GamesClub at gclub[dot]in[" (Received at 21:45 on 20.10.2010) I NEVER downloaded any such game or anything paid for that matter over the net. NO APPROVAL for any such transaction was taken from me before the deduction. I am too afraid to recharge my phone now because all the money gets deducted right after I do so!

    DETAILS
    I recently purchased a GPRS enabled phone (Nokia C3) And there On which I access the basic Sites like facebook and gmail from which I access the free content. I never accessed GClub[dot]in. I don't even know what is that. On 19th January, I had Rs. 8 on my balance and then out of the blue I get a similar message as stated above saying Rs. 10 has been deducted (Received at 12:31, on 19.10.2010). I ignored it for some reason for it was not a huge amount and I received the message right after some browsing I did.

    Today on 20th I just went to Facebook and Gmail and thats it in the morning. In the evening at around 8.00pm I recharged my phone with Rs. 50 and after a few calls my balance was Rs. 41. Now at 9.30pm I again get a message from AD-54321 that I stated above saying they deducted Rs. 40 from my balance!!!

    I am too afraid to recharge my phone now. What if it keeps deducting ALL my balance everytime. I have been using this number for such a long time I cannot even afford to change it so suddenly. My work and my personal connectivity is severely getting affected.

    PLEASE HELP!

  2. #2
    priyam_banerjee is offline Junior Member
    Join Date
    Jan 2011
    Posts
    20

    Default

    Dear Shubham,

    As you faced the difficulties with using of airtel so I suggest you that conatct with their nodal officer in sector-v infinity building in salt lake, and if possible then stop acces all internet related matter from your airtel connection & take some other sim to access only internet.

    Simultaneously lodged a complaint against this matter to their customer care at-121 .

    Regards,
    Priyam

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