DEAR SIR, NAAPTOL IS A BIG CHEATING FIRM. I HAD PLACED AN ORDER FOR CAR VACUUM CLEANER+CAR DENT REMOVER+ SCRATCH REMOVER ON 29/12/2010. MY ORDER NO IS 1182701. THE PRICE OF THIS PRODUCT WAS RS 1999/- ON THE WEBSITE OF NAAPTOL.COM. I DID GET MY PRODUCT BUT WITHOUT CAR VACUUM CLEANER. I GOT ONLY CAR DENT REMOVER AND CAR SCRATCH REMOVER. THE PARCEL I GOT WAS IN SUCH A BAD CONDITION AND WITHOUT ANY USER MANUEL AND THE AMOUNT I HAD TO PAY WAS THE SAME RS 1999/-. I CONTACTED THEIR CUSTOMER SERVICE NUMBER BUT THE PEOPLE WORKING THERE ARE CALL CENTER EMPLOYEES WHO HAVE NO KNOWLEDGE ABOUT ANY PRODUCTS OF NAAPTOL. THEY WERE OF NO HELP SO I TRACED THE NUMBER OF THEIR MAIN BRANCH AT VASHI AND SPOKE TO ONE MR KAMAL WHO GAVE ME NUMBER OF NAAPTOL OFFICE FROM WHERE THESE PRODUCTS ARE PARCELED. THE TEL NUMBER WAS 0226134723 WHERE I SPOKE TO ONE MR JIGNESH WHO LISTENED TO MY COMPLAINT AND TOLD ME THAT HE WOULD LOOK IN TO THE MATTER AND GET BACK TO ME. THIS WAS ABOUT TWO WEEKS AGO. NOTHING HAS BEEN DONE SO FAR. I AM STILL WAITING..i FEEL THAT THESE PEOPLE ARE MISLEADING VULNERABLE PEOPLE BY GIVING FAKE ADS OF THEIR PRODUCTS. SOMETHING HAS TO BE DONE ABOUT IT. THEY ARE CHEAT MASTERS FOR SURE. TANUJA R MOHITE