Dear Sir,

I had purhcased a R.O Water Purifier (one and half year back) along with a maintenance contract from Rubicon Services. They also claimed that they are the authorized distributors of Kent R.O water purifier. They had assured me of great service and i had opted for a 5year maintenance contract which will come into operator after my one year warranty period.

But, they never came to do the regular service of my water purifier. Every time, i myself had called them for the regular service. They turn up only after calling several times (atleast for two weeks continuosly every time). They never changed purifier catridge even when it is mentioned in the contract. Everytime they ask about my address, but never turn up and no one was answering their helpline number even though on the advertising says that their helpline is open 24X7!!

I want to take this to the appropriate court. Please help me with the best recourse so that i can get compensation for the harassment caused.

Thank You,
Vinod Kumar