Originally Posted by vkvl_1981

Dear Sir,

I have been charged Rs.286.50 in SMS Charges Section, For my postpaid mobile 9312089789 in 09-Jan-11 Bill.

I have registered a complaint(144715274) about this but the customer care is saying that you have sent these SMSes on Blackout Days. So the you cannot be given waiver for the same. I have also raise the issue to Nodal Officer, Appellate Authority and Service Assurance Cell.

When I have taken the Pack of Rs.25 SMS Pack for 15000 SMSes Local and National for 30 Days. There were no Blackout Days. But in the current month bill dated 09-Jan-11, I am charging for the SMSes. I have not received any intimation regarding charges on Blackout Days.

Reliance had never intimate me for the Blackout days.

So please check the same and avail me the REFUND for the total amount+Taxes.

--
Thanks & Regards,

VINOD KUMAR
Mob: +91-9312089789
+91-9555144466

Hi Vinod,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

Originally Posted by vkvl_1981

Dear Sir,

I have been charged Rs.286.50 in SMS Charges Section, For my postpaid mobile 9312089789 in 09-Jan-11 Bill.

I have registered a complaint(144715274) about this but the customer care is saying that you have sent these SMSes on Blackout Days. So the you cannot be given waiver for the same. I have also raise the issue to Nodal Officer, Appellate Authority and Service Assurance Cell.

When I have taken the Pack of Rs.25 SMS Pack for 15000 SMSes Local and National for 30 Days. There were no Blackout Days. But in the current month bill dated 09-Jan-11, I am charging for the SMSes. I have not received any intimation regarding charges on Blackout Days.

Reliance had never intimate me for the Blackout days.

So please check the same and avail me the REFUND for the total amount+Taxes.

--
Thanks & Regards,

VINOD KUMAR
Mob: +91-9312089789
+91-9555144466

Hi Vinod,

We tried to contact you on the number mentioned by you, but were not able to speak with you as there was no response from your end. Please write to us at rcom.care@relianceada.com for the assistance required.


Regards,

RCOMcare