I would like to file a complaint against the Matrix Cellular (International) Services Pvt. Ltd. for the poor service and inappropriate service.

We took a sim card from the Matrix Cellular (International) Services Pvt. Ltd. while we were traveling to US for few months. It was promised that the call rates are really low. As it was our 1st visit to US, we had no clue about the call rates , so we believed them and took the card. Rs 5000 was blocked on the credit card as a deposit. When we recieved our first bill for Rs 4663, we dint not pay attention to the summary and they charged the credit card for it , and we were fine with it.

I had a friend in Texas who suggested me to find from the network provider if my calls within the network (at&t) are free, so i called the at&t customer service as the Matrix representative had not mentioned to us that we need to call their customer care and not at&t, The at&t customer service told us that the calls from at&t to at&t are free. hence i dint not worry about and made calls to my friend Frequently, later i noticed on the bills that the calls made to at&t number which were supposed to be free were charges as well. I then called up to the at&t customer service aggain to find out and they said it should not be charged. Its only then i went to the Matrix cellular website and called up to their number , the toll free number mentioned there "1800 11 1500" wasnt working and then i tried another number and could get through to the customer care, and they told me that they charge their rates and not the ones i was informed by the at&t customer care.
I then asked them to tell me a way i can keep track the unbilled usage and the number of minutes i have used and their reply to that was that they cannot provide that data as the at&t network doesnt provide them that data. So one hand they tell me that the calls and rates would be theirs and on the other hand they tell me that they cannot provide me the data as At&T doesnt not provide it to them.

Also once i reached here, one of my colleague in US offered me to use his Reliance calling card as the rates were much cheaper. So i started using the mobile to call up to the reliance toll free number. and those numbers were charged on the Matrix cellular bill as well. So in this case i got charged for the Matrix cellular as well as the calling card for the calls. It was not informed to me by the representative when they gave me the SIM. When i called up to the customer service agagin, they mentioned that it is on the tariff plan , only then did i notice that they have something mentioned "• Airtime rates are applicable on all toll free numbers" which i wasnt aware was there. and i am sure i would not have knows what airtime means. I feel it should have been communicated to me while the plan was being explained.

Also their bill cycle says 07 Dec 2010 to 07 Dec 2010 so i have no idea what period had been considered.

Could you please advice.

The next bill was for Rs 29843.9200 and that