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Compllaint against Matrix Cellular (International) Services Pvt. Ltd.

This is a discussion on Compllaint against Matrix Cellular (International) Services Pvt. Ltd. within the Product And Services forums, part of the Miscellaneous category; I would like to file a complaint against the Matrix Cellular (International) Services Pvt. Ltd. for the poor service and ...

  1. #1
    rajneeshsingh is offline Junior Member
    Join Date
    Jan 2011
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    Default Compllaint against Matrix Cellular (International) Services Pvt. Ltd.

    I would like to file a complaint against the Matrix Cellular (International) Services Pvt. Ltd. for the poor service and inappropriate service.

    We took a sim card from the Matrix Cellular (International) Services Pvt. Ltd. while we were traveling to US for few months. It was promised that the call rates are really low. As it was our 1st visit to US, we had no clue about the call rates , so we believed them and took the card. Rs 5000 was blocked on the credit card as a deposit. When we recieved our first bill for Rs 4663, we dint not pay attention to the summary and they charged the credit card for it , and we were fine with it.

    I had a friend in Texas who suggested me to find from the network provider if my calls within the network (at&t) are free, so i called the at&t customer service as the Matrix representative had not mentioned to us that we need to call their customer care and not at&t, The at&t customer service told us that the calls from at&t to at&t are free. hence i dint not worry about and made calls to my friend Frequently, later i noticed on the bills that the calls made to at&t number which were supposed to be free were charges as well. I then called up to the at&t customer service aggain to find out and they said it should not be charged. Its only then i went to the Matrix cellular website and called up to their number , the toll free number mentioned there "1800 11 1500" wasnt working and then i tried another number and could get through to the customer care, and they told me that they charge their rates and not the ones i was informed by the at&t customer care.
    I then asked them to tell me a way i can keep track the unbilled usage and the number of minutes i have used and their reply to that was that they cannot provide that data as the at&t network doesnt provide them that data. So one hand they tell me that the calls and rates would be theirs and on the other hand they tell me that they cannot provide me the data as At&T doesnt not provide it to them.

    Also once i reached here, one of my colleague in US offered me to use his Reliance calling card as the rates were much cheaper. So i started using the mobile to call up to the reliance toll free number. and those numbers were charged on the Matrix cellular bill as well. So in this case i got charged for the Matrix cellular as well as the calling card for the calls. It was not informed to me by the representative when they gave me the SIM. When i called up to the customer service agagin, they mentioned that it is on the tariff plan , only then did i notice that they have something mentioned "• Airtime rates are applicable on all toll free numbers" which i wasnt aware was there. and i am sure i would not have knows what airtime means. I feel it should have been communicated to me while the plan was being explained.

    Also their bill cycle says 07 Dec 2010 to 07 Dec 2010 so i have no idea what period had been considered.

    Could you please advice.

    The next bill was for Rs 29843.9200 and that

  2. #2
    Unregistered Guest

    Default Complaint against Matrix Cellular Services

    Matrix is completely fraudulent in their services.

    They hide facts, even though I was very particular before taking the Matrix connection and wanted to understand all the costs involved, they misrepresented and hid facts about there GPRS service. I did not use any of their GPRS services while in Dubai and have yet been billed exorbitantly.

    They even accept they did not give all the required information at the time of taking the SIM. Yet they expect me to pay the wrongly charged bill.

    Moreover, without my consent they have charged my credit card.

    Please stay clear of Matrix.

  3. #3
    Unregistered Guest

    Default matrix charged call to reliance tollfree number

    The matrix person has confirmed to me that all tollfree numbers are going to be free from matrix and hence I went ahead and used my reliance tollfree number to call india. Since its free, I always assumed that I don't need to pay anything other than the initial Rs.600/- When I got the bill today, I was shocked to see that all my calls to reliance tollfree numbers are charged and i'm imposed with a bill of Rs.7000/-. This is really really stupid.

    I am sure that I wouldn't have got this big a bill had I enabled roaming on my india connection as I would have used it judiciously. This is real fraud and I don't recommend matrix to anybody going to USA. It's high time to ban these kind of fraudulent services.

  4. #4
    Unregistered Guest

    Default Matrix Cellular is a fraudulent services provider

    My husband and I had recently traveled to the US and we took the package of $15 X 2 nos. for 14 days with free minutes from the New Delhi International Airport.
    After our return we kept asking them for the bill and the company informed us that they are yet to generate. BUT when we got the bill yesterday we got a shock. We are charged about $400. Is this justifiable?
    I wish I had done some research before blindly falling for this gimmick.

    Like all the other victim, we too got charged on our credit card and of course very conveniently they have calculated the bill amount to our Rs.10,000 X2 security deposit.

    PLEASE MAKE SURE YOU EMAIL TO ALL OUR RELATIVES AND FRIENDS ABOUT MATRIX.


    Sonam P Dorjee
    Bhutan

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