Sir,

I purchased an LG 32" LCD on 11-03-2010 (from KAY DEE AUDIOVISIONS PVT. LTD. NOIDA, Invoice no. 4893) with a 1 year warranty and in next couple of months it started showing display problem. There was "no display" in lower part of the LCD.

I registered a complaint on 24-05-2010 (complaint no. C1052408794). LG guys responded back, checked the problem and went back assuring that in 1 week or so they will get back with the required part (LCD display panel/something, i am not sure). After that no one came back and no response was there on tonnes of call i made. One day i got a message on my cell from LG that request has been closed without mentioning any reason.

Now in November 2010 TV's display problem got worst and the area of "no display" increased, i again tried my luck and registered a new complaint on 12.11.2010 with a complaint no. C10B1216362. Again LG visited my home and checked TV and said that "a part needs to be replaced and we don't have that part right now as company had stop manufacturing this model, so we will be taking 15 days time and respond you back".

Till date no one has responded back and whenever i tries to check on the status of my complaint LG says that required pat is not available. Was it a mistake that i trusted an International brand like LG? Please suggest what i am supposed to do now?

A LG equipment of 36K failed in two months and despite of 1 year warranty, in 7 months they haven't came with a parts replacement. Are these guys waiting for a period of next 2 months in which my warranty will be void or what? Am i supposed to file a case in consumer court or there is no way to support a 'victim of BIG names' like me?

If LG stopped manufacturing this model that is not my problem. I don't care if LG replaces the part or the whole TV but i am not gonna waste my hard earned money like this. Please guide me in right direction.

Thanks,
RAHUL MEENA
A-17, Sector-15, Noida.

Ph. No. 9311501473 (This is the registered no. in LG for purchasing/complaints of my Equipment).

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