sir,
i am upload files and send request to tata motors head office for inconveynience but company and company employee not gave any response such type of serviceing problem also faced by company serveice centre in past but they resolve at that time but this time they not gave any response of my e mails and telephones(old mail attached)so place my complain to proper department those help me to return my payment.

From: Paresh gattani [ganesh.paresh@gmail.com]
Sent: Monday, January 10, 2011 12:44 PM
To: 'customercare@tatamotors.com'
Cc: 'piyush.thakur@tatamotors.com'
Subject: FW: MAT608531APE40115

Respected sir/mam,
I have not receive any response from your side so this is my last intimation to you
so please do needful.
Please resolve my grivence in three days because I have already given
very long time this reminder email is given for as per rule for lodging complaint against you in district
consumer court,neemuch (as per consumer protection act 1986)
Thanks!with anticipation of quick response.

PARESH GATTANI
GANESH MEDICAL
CELL NO.9406612846

From: Paresh gattani [mailto:ganesh.paresh@gmail.com]
Sent: Tuesday, January 04, 2011 2:42 PM
To: 'customercare@tatamotors.com'
Cc: 'piyush.thakur@tatamotors.com'
Subject: RE: MAT608531APE40115


Respected sir,
I am very appreciate you solved my problem when I approach to you and your company
but sir when I face such type of problem in neemuch I went your highest service centre of Jabalpur
motors,indore(in 2 and 3 servecing) for good and proper serveice satisfaction but sir after third
seveceing at indore on 18/11/2010 but sir when I came to neemuch and went to Udaipur for my
personal work my left back side wheel completely blocked in running vehicle when I contact with
u.v.automobiles your authorised serveice centre in Udaipur person in charge told me free your one
wheel and came to work shop when I went person said your break drum, bearing, wheel cylinder all
parts of this wheel related to breaks are damaged due to ignorance in either serveicing or by company
manufacturing when I said please claim this bill because it is not my fault it is your company authorized
work shop fault he said your car purchased from Jabalpur motors ,indore so I don’t claim this bill you
went and contact with Jabalpur motors when I approach jablapur motors serveice centre he given me
excuses and not taken responsibility and when I telephonically contact with your head office
receptionist gave me contact no.of serveice related incharge mobile no.his name is saurabh jain and
mobile no.is 9039015300 when I call him he said me Udaipur is in other region so he wants some to
resolve problem but sir I have been calling him several times but he is not resolve and taken sereiously
my matter.
So sir my question is why your department taken so longer time because I would know
very well my vehicle is in warranty period and such type of break problems not came in approximate
10000 k.m.so sir please checked either this mistak has been done by company or Jabalpur motors
workshop and compensate me to return my payment as early as possible
I hope you are best company to earn customer satisfaction and taken side of your
customers to growth your business and maintain your dignity.


PARESH GATTANI
GANESH MEDICAL
CELL NO.9406612846

From: customercare@tatamotors.com [mailto:customercare@tatamotors.com]
Sent: Tuesday, July 06, 2010 11:45 AM
To: ganesh.paresh@gmail.com
Cc: piyush.thakur@tatamotors.com
Subject: MAT608531APE40115

Thank you for writing to us.

We have noted the contents of your email dated 03.07.10. At the outset, we regret the
inconvenience caused to you

With a copy of this email, we are intimating our Regional office, Mumbai / Dealership to look
into the matter on priority and revert to you at the earliest.

In case of any further assistance and action plan regarding your grievances, please feel free to
contact Mr. Piyush Thakur, Customer Support Manager on 9229288240.

Assuring you of our best services

Thanking you
For Tata Motors

Customer Care Team
Mumbai



From: Paresh gattani [mailto:ganesh.paresh@gmail.com]
Sent: Saturday, July 03, 2010 4:34 PM
To: CUSTOMERCARE ( TML )
Subject: fraud on your service centres



HELLO SIR/MAM,
I HAVE PURCHASED A NEW INDICA VISTA TERA TDI FROM SHOWROOM, JABALPUR
MOTORS, INDORE ON DATE 7/06/2010 BY MY BROTHER NAME DIPESH GATTANI,34 PUSTAK
BAZAR,NEEMUCH.CHASIS NO-MAT608531APE40115,ENGINE NO.-475IDTI4EZYP43099
SIR AS PER YOUR DETAIL ON FREE COUPEN FOR SERVEICING AFTER 1000
TO 1500 K.M.FIRST SERVEICING HAS BEEN PERFORMED ON TATA AUTHORISED SERVICE OUTLET IN
MADHYA PRADESH ,NEEMUCH ,M.R.MOTORS (PRINTED ON YOUR SERVICE BOOK) WHEN I WENT ON
M.R.MOTORS SERVICE CENTRE HE TOLD ME IN THESE COUPEN YOUR LABOUR IS FREE BUT ENGINE OIL
AND OTHER ACCESSORIES REQUIRED PAYMENT I AGREE WITH THEM AND MAKE PAYMENT FOR THESE
BECAUSE HE TOLD ME IF YOU REQUIRED GUARANTY FROM COMPANY YOU CHANGE YOUR ENGINE OIL
AFTER 1000 K.M. I HAVE NOT KNOWLEDGE FOR SAME AND THOSE HE TOLD I ACCEPT ALL THESE BUT SIR
WHEN I ENQUIREY ABOUT CHANGING ENGINE OIL AND FILTER FOR INDICA VISTA FROM JABALPUR
MOTORS,INDORE HE TOLD ME CHANGING OF ENGINE OIL REQUIRED AFTER 10000 K.M. AND THIS IS
ALSO PRINTED ON YOUR SERVICE BOOK IN PAGE NO.141)
SO SIR PLEASE CONSIDER ALL DETAILS AND FRAUD FROM HIS SIDE
BECAUSE WITHOUT ANY REQUIRENT AND COMPAY RULES HE CHANGED ENGINE OIL (COST IN
RUPPESS-1347 RS.), OIL FILTER (159 RS.), FUEL FIELTER (151 RS.) FOR UNAUTHORISED EARNING
SO SIR PLEASE SOLVE THESE PROBLEM EITHER TERMINATE HIS AGENCY
OR REFUND MY PAYMENT OTHERWISE I TAKE PROCEDURE FOR CLAIMING THROUGH CONSUMER /
CIVIL COURT. .
KINDLY AND SERIOUSLY ATTENTION ON THIS
MATTER SO NOBUDDY FACE PROBLEM

PARESH GATTANI
GANESH MEDICAL
CELL NO.9406612846



PARESH GATTANI
GANESH MEDICAL
CELL NO.9406612846

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