Originally Posted by Unregistered

Date.11.01.2011






Dear Sir.

I have taken reliance broadband plus wire less (modem) internet connection in the month of February – 2010, the internet registration number is 9396936049, Name. V .Shravan Kumar Varma that time reliance people have informed that their network does support 20 times faster internet with speed up to 3.1 Mbps.

In the month of July-2010 I realized that their speed is not up to the mark, I am getting very low speed less then 50kbps and there is frequently disconnection was their in my location.( Area is Ameerpet -Hyderabad city. Andhra Pradesh)

Regarding the same issue continuously I am making the call to customer care center to get solutions for my problem, every time the customer care executives are informing that there is some consumption and network issue is going on at Ameerpet area and which will take two working days to solve the problem, since six month’s has completed but my problem not yet solved, To day also I spoke to customer care executive and they have informed the same thing.

In this six month’s I couldn’t utilize my max usage limit (My maximum usage limit is 10 GB Day and 10 GB night but I have utilized only 3gb to 6 gb including day and night because of their low speed and the same time I got 100% bills’ from the Reliance broad band plus dept). I have asked my money back for my unused/remaining data,

Customer care people given nodal officer number and asked me to call Mr. NANDAN BABU or Mr. Vivekananda for money back

I directly went to nodal office for my money back issue but the both of above persons are not available at their office and I could not get them on the phone also , I am request you to please help in this issue


Some of request numbers given by customer care executives
1.133114119
2.133286914
3.135392867
4.13846194
5.1984387572
6.2001761058
7.138864848
8.354043112

V.Shravan Kumar Varma
Hyderbad
09014411112
09866039659

Hi Shravan,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare