Dear Sir/Madam
This is regarding about AIRTEL service provider.
Below are the conversation between us from that you would know all the problem:-




---------Original Message----------
From: rajeevbhatia270@gmail.com
To: 121@airtelindia.com
Cc:
Sent: 04/01/2011 15:14:53
Subject: Airtel prepaid no. 8979483515

Dear sir/madam
I got airtel prepaid connection from Mathura(u.p.) about a 45days before and my
no. is 8979483515 in the name of Nirmala Bhatia.
In last 45days it is closed three times from your side eventhough I have
submited the i.d proof twice.
I would like to know what is the problem and why this is not working properly.
Now a days i am in delhi and i have been to airtel relation office but their
reply is not sufficient.
Kindly help me and if you can contact me then please contact me on my local no.
9716517317
Hope you will solve the problem at earliest.
Thanking you
I remain

yours sincerely,
Rajeev Bhatia
__________________________________________________ ___________________________________
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121@airtelindia.com
<121@airtelindia.com> Tue, Jan 4, 2011 at 5:38 PM
To: rajeevbhatia270@gmail.com
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Dear Rajeev Bhatia,

Thank you for writing to airtel.

With reference to your e-mail dated 4/1/2011, you have expressed concern regarding disconnection of your airtel mobile number 8979483515.

We completely understand your concern and sincerely apologize for any difficulty caused to you.

We request you to revert us with the below mentioned details to take further action in this regards:

1. SIM number

2.Activation date

3.Alternative contact number

For further assistance, mail us at 121@airtelindia.com.

We thank you and value your association with airtel.

Yours Sincerely,

Shamila Kabeer
Customer Care
Bharti Airtel Limited
__________________________________________________ __________________________________________________ _
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121@airtelindia.com
<121@airtelindia.com> Tue, Jan 4, 2011 at 7:17 PM
To: rajeevbhatia270@gmail.com
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Dear Customer,

We understand from your previous e-mails regarding disconnection of your airtel mobile number 8979483515.

We completely understand your concern and sincerely apologize for any difficulty caused to you.

We regret to inform you that as per our records your airtel mobile number has been permanently deactivated on 30/12/2010 at 10:22:17pm.

Further, after permanently deactivation of any Airtel number we can reissue that same number for new subscriber's.

Hence, we regret to inform you that we are unable to reactivate the same number and balance as per the process. We request you to accept our apologies for the inability to help you at this point of time.

New prepaid connection:

We request you to walk-in to any of the nearest airtel showrooms with the following documents, in order to activate a new connection under airtel Prepaid plan:

¿ APEF (Airtel Prepaid Enrollment Form) to be filled along with form 60/61 at ARC/retailer/ASC
¿ Address proof
¿ ID proof
¿ One Passport size photographs

For further assistance, mail us at 121@airtelindia.com.

We thank you and value your association with airtel.

Yours Sincerely,

Shamila Kabeer
Customer Care
Bharti Airtel Limited
__________________________________________________ __________________________________________________ _________
---------Original Message----------
From: rajeevbhatia270@gmail.com
To: 121@airtelindia.com
Cc:
Sent: 04/01/2011 20:49:14
Subject: Re: AIRTEL PREPAID NO. 8979483515 [|BAL|8979483515|401201135211|]

Shamila kabeer,
customer care
Bharti Airtel ltd.

Thank you for your reply regarding mobile no. 8979483515

1.Kindly let me know the criteria of deactivation, when one mobile is working
then how you can permanently deactivate the same no. and reissue the no. to
other person?
2. when all my formalities were completed then how you can deactivate the no.
without any prior notice.
3. At that time my mobile balance was Rs. 800/- then how bharti airtel will
return this amount to me.
4. what is the use of taking airtel connection if we are being cheated like
this.
5. I shall take this matter as a serious and I shall have to take legal action
if my no.does not activate with in 24hrs.
Thanking you

yours sincerely

rajeev bhatia
__________________________________________________ __________________________________________________ _______________
---------- Forwarded message ----------
From: <121@airtelindia.com>
Date: Tue, Jan 4, 2011 at 9:30 PM
Subject: Re: AIRTEL PREPAID NO. 8979483515 [|BAL|8979483515|401201141606|]
To: rajeevbhatia270@gmail.com


Dear Rajeev Bhatia,

We understand from your previous e-mails regarding disconnection of your airtel mobile number 8979483515.

We completely understand your concern and sincerely apologize for any difficulty caused to you.

We regret to inform you that as per our records your airtel mobile number has been permanently deactivated on 30/12/2010 at 10:22:17pm.

Further, after permanently deactivation of any Airtel number we can reissue that same number for new subscriber's.

Hence, we regret to inform you that we are unable to reactivate the same number and balance as per the process. We

request you to accept our apologies for the inability to help you at this point of time.

We would like to inform you if you have any further clarification in this regards you can also touch base with our Nodal Officer.

We would like to inform you that Nodal Officer is an authorised Airtel employee whom you can highlight your concerns related to our services, in case you have not received a satisfactory response from our Call Centre, Email, SMS or Showroom. You may also get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved.

Please find below the Nodal officer details for your reference:

nodalofficer.upw@airtel.in

For further assistance, mail us at 121@airtelindia.com.

We thank you and value your association with airtel.


Yours Sincerely,

Shamila Kabeer
Customer Care
Bharti Airtel Limited
__________________________________________________ __________________________________________________ ___________________