Dear Sir,

This is to bring in your kind notice about the mental harrassment I went through against a Volvo Bus booking
for my family ( me, my 3 and a half year old daughter and my wife) on 24th Dec-2010. The Ticket was
booked through MakeMyTrip on 5th December i.e. 19 days in advance of the journey date at a price of
Rs 850 per head.

I planned a vaccation with my family at Manali and did advance booking of return tickets and complete hotel
booking at a Manali Hotel by paying advance money. However, though booked in advanced for the forward
journey, I had a very bad experience when bus operator didnt entertain and made stories and let me hanging
alone at ISBT, I was cheated and I had to pay out of my pockets on spot to find a space to Manali against
Himachal Roadways AC Deluxe Bus instead of Volvo which I booked in advance.

Two days prior to journey, I recieved call from Bus Operator ( Himachal Holidays Volvo Bus-himachalholdayvolvobus dot com about my confirmation on going to Manali and my seat numbers ( Seat Number 1, 2 and 3) booked in advance from Makemy Trip. I was confirmed that its on Time and I need to come to my selected Boarding Point "Majnu ka Tila" at 07:00PM.

One Day prior, I called up for the confirmation and location about the boarding point at Majnu ka Tila.
Number called up was 09953840007 as mentioned on e-Ticket. He confirmed and gave required information.

On Journey Date, I called up again just to ensure I reach in time and if blankets would be provided in Volvo
as I was to travel with my small daughter. However, to surprise I was told that my boarding point has been
changed from Majnu ka Til to ISBT. I was told to stay at Metro Gate only and he will send someone within
5 minutes. I was given number 09582990001 to contact once I'm there and will be catered from there.

Against a departure time of 07:30, I reached by 06:20 and called up on the same number he asked me to
wait there and he will send someone in 5 minutes. But after a long wait approx 40 minutes and after number
of calls, no one turned up. Then a SardarJi came and said Sir there are some problem, people to send at
Majnu ka Tila are told to come here and vice versa. Though my seat is confirmed, but still its not confirmed
, its very crowded, and too many stories. He took me to ISBT Himachal Roadways counter and asked me to
wait and started talking to someone. He then introduced me to a guy and said to go with him at Counter No
6 downstairs from where buses will go, he will come later and this guy will take care and let me baord to
the bus. He said, bus will not be a volvo.

He then disappeared and later on I came to know that guy was the Himachal Roadways employee( as it felt)
and he said, bus will go at 09:00 PM and all seats are booked but SardarJi will come here and make me
board the bus. Sardarji never came and disappeared, didnt pick the phone at all. When I asked that guy to
let me board the bus, he said he has not recieved the payment for tickets so he cannot let me go in the
Himachal Roadways bus. I then had to pay out of my pockets ( AGAIN) for a AC DELUXE BUS after HOURS
OF WAITING and with half way tickets which got extended at the later stages till I reached Manali with my
family.

I felt cheated and found a fraud in place where tickets were booked but no bus, no service. I called up from
Manali at 09953840007 and was said that refund will be given when I come back. I came back on 30th
December 2011 and since then have been waiting for the refund. I have contacted MakemyTrip for the
refund and the support guy talked to Himachal Holidays Volvo Bus person (09953840007 ) and was
assured to have the refund, he asked my account number which I sms him. I waited for a week and now
today i.e. 10th Jan-2011 got to know that nothing has moved further, and have tried calling the number again
and again with no luck. I have also initiated the case with MakemyTrip and they said they will try to get the
status.

This is really a fraud and need to be looked after and I hope this will be addressed, I could also find
similiar story for the same bus operator on this website by someone called Anup against the Thread: Make My Trip - Bus Booking- Cancellation Refund Delay

So, to me this seems to be an intentional practise and I'm still waiting for the justice and refund. Please help

Thank you!

WIth Best Regards,

Arun Kumar