January 13, 2012Dear Sir or Madam:I would like to bring to your notice that I bought MicromaxQ6/SPAMOB2292/910058000715620, 910058000935624 (Model No. /IMEI Nos.)On 05/08/2011. Only after two month of use its display went haywire.Hence, I submitted my mobile phone for the rectification at M/STECHNOCARE, I-11 LGF CENTRAL MARKET LAJPAT NAGAR, OPP: DEWAN BAJAJ,NEW DELHI-24 on 4 Oct 2011 and the waiting period was allotted of 10days i.e. 14 Oct 2011.After having no information passed to me after the allotted time, Itried contacted them several time but to no avail.Finally, by “GOD Grace” on 8 Nov 2011, I had a telephonic conversationwith Mr. Ravi (representative of the Service Centre in Question), withthe information that the mobile has been serviced and can becollected.On reaching I found my phone in wretched condition along with the backpanel was damaged. It looked like that my cell was replaced.To my horror on switching on the mobile it was not working, I had thefollowing issues:1. On inserting the memory card, mobile was not switching on.2. On inserting SIM, the phone was unable to Rx/TX signal (without memory card).Again on contact Mr. Ravi regarding above issues on the same date i.e.8 Nov 2011, I was assured about the back panel replacement and aboveissues resolve within 10 days i.e. 18 Nov 2011.Till date, no replacement and issues are entertained, I triedcontacting them again and again but to no avail (Maybe I need some“GOD Grace” again).To this date I am contacting them for my handset status. They areignoring me as they don’t even inform about the status when I contactthem and they always postponed the issue with different new excuses,such as• Today we lost the key of the shop.• Sometime like he is not present at service centre.• On asking them why they don’t receive the call they say the customercare executive have quitted the job.• When I called them on the Companies number i.e. 09989004630, someoneanswered the phone and said it’s not Service Centre Number. On askinghe said Companies phone has been stolen. And someone else is using it.On 7th Dec.2011 when I went to the service centre again they tried toignore me, but after calling the Mr. Devender (HOD) , he urged me togive some more time and promised me that he himself will resolve theproblem and will deliver it by 10th Dec. 2011On the following days and time:Date: 22.12.2011: Mobile number +918493034549: Time received 10.02Date: 22.12.2011: Mobile Number+919958869229: Time Recevied09.54I received the following SMS stating “This is to inform you that wewill deliver your Micromax handset at your address with in 2 workingdays, please SMS your address and job sheet number on forconfirmation, 9810838245. Sorry for the inconvenience Carepoint.”On the same day i.e, 22.12.2011 and 23.12.2011, the reply SMS was sendat the provided mobile number in the SMS.Till today no contact or explanation is provided to me. And on callingon the mobile number +918802721150 and 011 40502470 No one picked thephone.I would like to know the:What kind of attics your company and the service centre follows?What is the time period and the rules provided for CustomerInteraction and Customer Care Centre?You are compelling me, to go for legal action against you and the company.Now, if you have any kind of self-respect as a man/company/ServiceCentre, do make sure to take some appropriate steps into thiscomplaint.P.S. Kindly find the attachment below for further evidences.Attachment:1) Scan copy of the job sheet, having the written assurance from thetem of Carepoint.2) The video evidence of the assurance from a member of Carepoint.Sincerely,Shahnoor Khan161/19, S.S.Avenue,Joga Bai, Jamia Nagar, New Delhi-25Ph: +919871025255; 9718294447Email: alikamu@gmail.com; adv.shahnoor@gmail.com