Pathetic Experience with Airtel Digital TV

My complaint id is 4727099 at Airtel Digital TV Customer Care.

I got an airtel tv connection coupen against the purchase of LCD tv. Keeping faith in airtel i have applied for DTH connection by recharging my Customer Id 3006237581 with Rs. 500 & got time of installation on 21st Nov 2010. But nobody turnaround, whole day i wait for engineers to come but no one come. I made complaint twice still nobody came. After such service i have applied for Disconnection of Airtel tv on evening of 21st nov 2010 & asked the refund of Rs. 500 which i have paid against activation of Customer id. Whenever i have called the customer executive he/she says it will be refunded to you by DD within 7 working days. Almost 2-3 weeks i heard the same thing from customer executives. But nothing has been done in such context. Last time when i called up they said me to collect from nearest dealer named as AR Global Services, B-303, Chattarpur Enclave, New Delhi. by stating the complaint id but they refused to make any such payment & spoke very harshly to me.

From last 1.5 month i am totaly harassed with the behavior & negligence of Airtel DTH service people. I am attaching the 1st written complaint i have sent to Airtel TV with this mail; Recently i skoke to Mr Daya Krishnan (Regional Head, Delhi) aswell but still no action has been taken till now. For such a small thing i have to catch so many people. Instead of getting service i got only harasment, negligence & a such bad service experience which i would never forget. Please do something against it, as this will ruining the Brand Identity of Airtel DTH service.

Please do the needful as other DTH services are counting just because of their customer relations. This will Airtel to loose the prospective customers. As a Tata sky user i tried & take a chance to go with Airtel but after getting such service i have decided never ever go for Airtel in future. I hope you will take action against it, otherwise i realy dnt knw where to go further a consumer forum or somewhere else.

----MY First Written Complaint Mail to Airtel TV id i.e. digitaltv@airtel.in---------

Hi Sir/Madam,

This is in regards with a New Airtel TV connection. I recently bought Samsung LCD TV & as an offer got Airtel TV new connection coupen (Sr. No. 4609103109067818). Using it i have applied for Airtel TV & got Customer Id as 3006237581 on 19th Nov 2010. To get installation done i recharged my account by Rs. 500 on 20th Nov 2010 through airtel dealer near my place. I got confirmation for the installation of set top box from airtel customer care & as per the my convenience i have booked 12 p.m. time slot on 21st Nov 2010.

But nobody came for the installation & also haven't received any call from Airtel on the delay. I have registered an complaint for the same to airtel tv customer care (Request Ref. No.: 4539664) around 12:30 p.m on same day. I have waited till 4 for engineer or any call in reference from airtel to me but sorry to say i just got disappointment. Nobody turn around.

After that i took a decision of disconnection of Airtel TV & again called up for the same to airtel customer care. Finally a request id 4563967 has been generated on 23rd Nov 2010 for the disconnection of airtel tv & i was promised to get refund of Rs 500 from local dealer (from whom i recharged) which i had paid for activation of airtel tv connection. But dealer has refused to refund that amount saying he doesnt have an idea of such refund. I have voucher no. & coupen with me which got generated for the recharge, the details are mentioned below.

VOUCHER DETAILS:
Dealer Name: Neeraj Electronics
Date of Recharge: 20th Nov 2010
User I Rec:9325
Tx:11687160011011201941
Amount: Rs.500
Serial No.:6105093500138574
Voucher Pin:9546881526345039

I would request you to get me refund of the amount ie. Rs. 500 i have paid against Airtel Tv Connection as soon as possible. For any further information please feel free to reach me at my mobile no. mentioned below.

Thanks & Regards,
Ankur