Originally Posted by Paramasivan.S

My name is S.Paramasivan .... Got a broadband reliance Data card and My number is 9380493309....already filed a complaint about reliance data card in public grievance portal and its number is DOTEL/E/2010/07712 but still not yet got response for that also have complained another one sir its number is DARPG/E/2010/06595 for that also no response from the service provider yet.....sir i don know for what they are having customer care operators as mentioned before i had given complaint about my usage and its number is 143411728 they have closed this complaint as that i was not there to give there response... in which they just called me one time that too went by call waiting but they had mentioned as they called me three times... and another complaint is for deactivation of my data-card without intimation its number is 143495766 and for that i got response that it wont be followed again and didn't even called me to inform that. I only also called for that after 48 hours from the complaint time actually my complaint was why they deactivated my card i am not asking what will happen in future....and most importantly they had took a complaint for not responding for the previous complaint........ and this was given in timing of 8.45pm on 23.12.2010... in which i was forced to cut my call and been asked to promote this complaint to nodal officer for which customer care executives gave me a number and mail id to forward this complaint to nodal officer.. According to TRAI regulation a customer must be informed about deactivation in a separate manner.... And i have also forwarded this complaint to nodal officer and appellate authority 0n DEC 22 to nodal officer and DEC 29 to appellate authority but still not got any response from them sir...sir i am having many other jobs than this but their response is very poor.... i am telling now sir i am going to take any sort of steps to get out from this i have been insulted by their customer care executives....they are telling me we cant help you further and i am also not giving up and specially not ready to pay the bill which i have not consumed.. they have given a report that my uploaded data is 3.5GB and downloaded data is 4.7GB.. if u need means check my data base i have not uploaded any sort of videos or photos from that data card then how come my downloaded data is nearly equal to uploaded data? and i need a answer from you regarding my data usage and my deactivation without intimation and specially customer cares response for my complaints...... Next step will be my complaint will be filed to consumer court in person...and please do report about my complaint to the respective service provider and help me to have my consumer rights protected..

Hi Paramasivan,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

HI,

My name is Sachin Mishra, my data card number is 7498583655. I was facing the network issue for last 8 months, I constantly keep launching complaint against it at the customer care. But the problem was never sorted out. At last I took a broadband connection and ask customer care to migrate my Postpaid connection to prepaid. They told me that, I have to go to Reliance web world to fill a form. They provided me the web world address of Manek Complex, Vashi. I went there, They told me that, I need to do the migration using Customer Care, and then I again contacted CC to confirm, they said it has to be done from web world. I waited for 3 hours to get the work done but nothing came out. At last I came back. After 2-3 visits I was so much frustrated that, I asked them to just terminate my connection on 11 Sept 2011 at CC. I placed a request for termination and again they asked me to visit the same web world to clear the dues and place a request for termination. I again went and then it was the same story as earlier.... I paid the billed amount on 15th Sept 2011 and place a request for termination my request no. is 161676334. After one month.... I saw that October 2011 bill is generated in my name.. I asked CC what is it?? they said that it is written there that " One of our engineer visited u at your place and solved the speed issue and u retained ur connection on same tariff plan". I was shocked... because no one has visited me till date and I never told some one of retaining the connection. I just broke that datacard the same day I placed a request for termination..... What that engineer had done...??? I don't know.....

Now, I am so much upset with all this, that I decided not to use reliance any more in any thing..... :o(

I really want a strict action taken against this fraud...

Regards,
Sachin Mishra,
email: sachinmishra17@yahoo.com
Phone: +91-9320107980,
Phone: +91-9372194792.
Kharghar, Navi Mumbai - 410210