Dear Customer,


This is to inform you that the refund for your transaction (Rs.394+444) has been processed from our end for oredr id's ( R41190121210 & R41487121210 ) and should be credited to your account within 10 working days. Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly contact your bank.

Regarding your other query, please be informed that manual recharge has been processed for the same transaction (Order Id R41190121210 and Amount Rs. 50 ) from our end. Kindly check your pre-paid mobile account to confirm the same.


Hope this resolves your query.


Regards
Team rechargeitnow.com

Originally Posted by lalitbansal@gmail.com

Hi,

I have been using rechargeitnow.com for a while.

On 12th December 2010... I tried to recharge my mobile online. But the recharge failed. Following this as i was in desperate need of talktime i tried again & it was unsuccessful again. To my surprise, the money was debited from my bank account twice ( 444, 444 INR). I received 2 emails from Rechargeitnow. com saying that the recharge failed. We will do the transactions manually.

The Details of the transactions are:
1. RechargeItNow - Recharge Failed - R41190121210_9971434775
user id: lalitbansal@gmail.com
order id: R41190121210
transaction id: 15902123
subscriber id: 9971434775
amount: 444.00
date-time: 12-12-2010 08:45:12 AM
status: failure

2. RechargeItNow - Recharge Failed - R41487121210_9971434775
user id: lalitbansal@gmail.com
order id: R41487121210
transaction id: 15902462
subscriber id: 9971434775
amount: 444.00
date-time: 12-12-2010 08:57:48 AM
status: failure

After a few days when I didnot get any recharge or refunds, i lodged a complaint over the contactus form on the same portal.

I had a couple of mails from the customer care over the issue but the issue had not been settled yet.

I didn't get the recharge amount for the failed recharge.
Neither a refund has been given to my credit card account. (I have been checking my online statement thoroughly).
Neither i had an option to get in touch with the customer care personal to state the issue.

To my surprise i was unable to post any escalation of the issue. as the submit button doesnot work.

Here are the mails:
-----------------------------

Mail 1: On 12th December:
-------------------------------
Dear XXXX,

Thank you for using RechargeItNow.com to recharge your Mobile/DTH service.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: lalitbansal@gmail.com
order id: R41190121210
transaction id: 15902123
subscriber id: 9971434775
amount: 444.00
date-time: 12-12-2010 08:45:12 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund thi s credit should reflect in your account within 10 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our custo mer support by submitting our contact us form on the website.

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Mail 2: On 12th December:
-------------------------------
Dear XXXX,

Thank you for using RechargeItNow.com to recharge your Mobile/DTH service.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: lalitbansal@gmail.com
order id: R41487121210
transaction id: 15902462
subscriber id: 9971434775
amount: 444.00
date-time: 12-12-2010 08:57:48 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund thi s credit should reflect in your account within 10 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our custo mer support by submitting our contact us form on the website.


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Mail 3: On 21st December:
-------------------------------
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: 00073211210
Name: Suvidha Garg
Email: lalitbansal@gmail.com
Mobile No/DTH Subscriber ID Recharged: 9971434775
Date of transaction: 2010-12-12
Order Id: R41487121210

Resolution Process

1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Rest assured your complaint will be attended to and wait for our response, please do not send a follow-up message before three days of logging your complaint.

2. All failed recharges will be re-tried by the system and normally a recharge will be granted within 2 working days (excluding Sundays & holidays).You will receive an email with confirmation of recharge details.

3. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and mail will be sent to you in confirmation. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 10 days for this process to complete.

4. If you do not receive a satisfactory resolution within 10 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note escalation request can only be logged after 10 days of the transaction. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.

Regards,

Team RechargeItNow.com

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Mail 4: On 21st December:
-------------------------------
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: 00075211210

Name: Suvidha Garg
Email: lalitbansal@gmail.com
Mobile No/DTH Subscriber ID Recharged: 9971434775
Date of transaction: 2010-12-12
Order Id: R41190121210


-----------------------------------------------------------------------------

Mail 5: On 29th December:
-------------------------------
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: 00691291210
Name: Suvidha Garg
Email: lalitbansal@gmail.com
Mobile No/DTH Subscriber ID Recharged: 9971434775
Date of transaction: 2010-12-12
Order Id: R41487121210


-----------------------------------------------------------------------------

Mail 6: On 29th December:
-------------------------------
Hi Suvidha Garg



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: 00693291210

Name: Suvidha Garg
Email: lalitbansal@gmail.com
Mobile No/DTH Subscriber ID Recharged: 9971434775
Date of transaction: 2010-12-12
Order Id: R41190121210



I am now getting really frustrated. I can not create an Escalation request on your website. The submit button doesnot work. Please look into the entire issue.

-Lalit

My name is Parag Mahalle.
I did recharge of 100 rupeese on 9860668911 on 26feb2012,my balance deducted from my bank account but not received balance on my mobile.
before also on 21feb2012 did recharge on 9665987487 of 100 rupeese,my balance deducted from my bank account but not received balance on my mobile.

please provide my balance as soon as possible to my mobile otherwise refund my money.