Originally Posted by neha srivastava

I have an HDFC salary account no. 03371050094123. I withdrew an amount of Rs. 1000/- on 25.12.10 from Axis Bank ATM narration no. EAW 5264190142976249 REF NO. 000000000517.
On 30.12.11 again I withdrew an amount of Rs. 1000/- from the same ATM and checked the balance that was 39562.92 that day.


Today on 03.1.11 when i checked the balance I was shocked to see it. I was debited Rs. 10000 on 25.12.10 ref no. 000000000517 from the same ATM though the transaction was not made by me.

I lodged a complain through telebanking and was given the complaint number 165414.

Kindly resolve my issue and credit my account and suggest me to do the needful.
I am a working girl living alone in Delhi and Rs. 10000/- is not a small amount for me.
If this is the facility provided by a big bank like HDFC then i must say its really shameful.
Please try to resolve this ASAP.
Regards
Neha Srivastava

Dear Ms Srivastava,

We understand your frustration and would like to assure you that we are currently investigating your matter. In the interim, should you wish to communicate directly with the bank, we request you to write to talktous@hdfcbank.com with your contact details and the reference ID TTU00252804012011.

Regards, Customer Assistance, HDFC Bank