Originally Posted by Unregistered

My mobile number is 9349614587

Since today morning, I am unable to make calls, I can receive calls but when I try to call someone I get engaged tone. I thought the phone at other end might be busy. But, for every call I got the engaged tone, so I suspected some error. So I tried my another number within the premises. I got engaged tone but my another phone was free.

I tried your customer service 198, the executive told me it is because of network congestion and asked me to switch off and on the phone after half an hour. I done so after one hour. But there were no result.

I called again, the other executive whom I spoke taken my contact no and said will rectify. But she was unable to give either a convincing reason or a solution.

Still I am unable to make calls. I would like to know why I am unable to make calls. I hold this number since more than an year. I have enough balance to make calls.

Customer Care people are not giving any convincing answer.

I am looking for the possibility to file a case in Consumer Court

Jinsen Karedath
CEO | IdeasPark

Hi Jinsen,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

I am having the same problem with my reliance prepaid in Delhi. In fact, this problem has persisted for last few days. I am unable to call any number in Mumbai.

Deepak Kapur

Originally Posted by Unregistered

My mobile number is 9349614587

Since today morning, I am unable to make calls, I can receive calls but when I try to call someone I get engaged tone. I thought the phone at other end might be busy. But, for every call I got the engaged tone, so I suspected some error. So I tried my another number within the premises. I got engaged tone but my another phone was free.

I tried your customer service 198, the executive told me it is because of network congestion and asked me to switch off and on the phone after half an hour. I done so after one hour. But there were no result.

I called again, the other executive whom I spoke taken my contact no and said will rectify. But she was unable to give either a convincing reason or a solution.

Still I am unable to make calls. I would like to know why I am unable to make calls. I hold this number since more than an year. I have enough balance to make calls.

Customer Care people are not giving any convincing answer.

I am looking for the possibility to file a case in Consumer Court

Jinsen Karedath
CEO | IdeasPark

Hi Jinsen,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, please email us at rcom.care@relianceada.com.


Regards,

RCOMcare

Originally Posted by Unregistered

I am having the same problem with my reliance prepaid in Delhi. In fact, this problem has persisted for last few days. I am unable to call any number in Mumbai.

Deepak Kapur

Hi Deepak,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at rcom.care@relianceada.com with all the details.

Regards,

RCOMcare

its soooooo irritating...
i just recharged...
and my internet connection is crashing...
i could accept the calls but i couldn't call any1...........
i want this problem solved in very few mins...
i wanna make some urgent calls!!!!!!