IRCTC Refund

I HAVE GOT PAID SERVICES FOR COMMERCIAL(INDIAN RAILWAYS TICKET BOOKING AND MORE ) FROM Oxigen Services India Private Limited ,264,Udyog Vihar Phase 1, Gurgaon, Haryana, India.(INTERNET BASE) I PAY THEM MEMBERSHIP AMOUNTS AND GETTING ALL SERVICES ON ADVANCE PAYMENT BASE.
I BOOKED INDIAN RAILWAY TICKET ON 02.07.2010(PAY ADVANCE WITH COMPANY COMMISSION ) FROM LUDHIANA TO NEW DELHI FOR 07.07.2010 BUT DUE TO SOME PROBLEM WITH RAILWAYS, THEY CANCELED TRAIN. AFTER THEY ADVISED ME FOR FILE TDR (REFUND) I HAVE FILED TDR ON 12.07.2010 AS THEY GIVEN OXIGEN TRAVEL SITE . THEY DID NOT REFUND MY TICKET AMOUNT UP TO TILL DATE 30.12.2010( ALMOST FIVE MONTHS THREE WEEKS FINISHED). EVEN I HAVE PAID THIS AMOUNT TO CUSTOMER LONG TIME BEFORE.
AT THE TIME OF GIVING THIS SERVICES NO BODY INFORM ME FOR LATE REFUND, THEY PROMISE ME TO GIVE DOOR SERVICES. I PAID ALL AMOUNT TO THIS COMPANY WITH COMMISSION. WHY THEY DO NOT REFUND MY AMOUNT.THEY ARE TOTALLY FLAILED TO GIVEN GOOD SERVICES AS THEY PROMISES.
WHAT IS PROCESS FOR REFUND MY MEMBERSHIP AMOUNT AND TICKET AMOUNT.