This really annoys me that after paying so much amount for your products I haven’t received your products

The ID for payments is as follows,

ID Product Date AMOUNT

998806379 core V neck black rebook sweat shirt. 08/10/2010 998 /- Rs

11009641 Portable DVD player 20/11/2010 7498 /- Rs

11009643 DELIVERY CHARGES 20/11/2010 899 /- Rs







I am fed up with this situation of always calling customer care and they telling the products are out of stock.
When I ask them to transfer to your Manager they say we can’t transfer the call as they don’t have the no. of manager.
I mean the manager talks to customer at the time of selling the same product and when the customer has a complaint of the same product the manager is not available.
And when I want my refund the processing time is 2 -3 months I mean this is really disgusting on INDIA TODAY part using the name of India you are making fraud.
Now they are asking me for dispatch ID for which i have to Pay 3199 /- rs just to get my product delivered .how is this possible that after paying delivery and handling charges i have pay more to get my product. When I ask to cancel my order they say that the order cannot be cancelled and as dispatch ID is not available. so also to cancel my product i have to give 3199 /- rs just to cancel it .
How many companies in this world do like this.. i don’t know any one. i had purchases with many online companies. But no one asks for money to cancel order.

please help me if you can need either the product or money .