Originally Posted by er.shreyjain

sir/madam
i am shrey jain holder of reliance mobile no. 9017133923. i am from panipat today when i checked my balance i found that 30 rupees from my account has been deducted for some package. when i called your customer care office they told me that the service has been activated by me itself.i told them that i am using your do not disturb service and how can i activate any service if i have not received any call or message from your side.at that time my request was registered but later on by 2 pm same day i received a message form your side that my request has been processed but i was not refunded any balance.so i called your customer care office again and asked about the problem .at my end i dont even know the name of the service properly and i was told that it has been activated by me and the deducted amount will not be refunded to me. i called your call center again and asked them to give me a proof that i have myself activated this service.but i was not satisfied they told me dis cannot be proved in written.my complaint no is 143234438 and 2098779194. this inconvenience has been faced by me more then ten times and i am fed up from this now.please help me out.i want my balance to be refunded.
i kindly request you to please look after this case.

yours faithfully
shrey jain
9017133923
er.shreyjain@gmail.com

Hi Shrey,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare