Respected Sir,

I am Arun Pillai from Pune Maharashtra. I want fill a complaint against Makemytrip.com who has stolen 59000 INR from my Credit card account. I would like to explain how and would request you to take appropriate action in protecting consumer’s rights.

I had booked Ticket on 1st Dec 2010 and Cancelled the same on 3rd Dec due to change in travel Plans. The total ticked amount was 59506/- INR which was paid by Credit Card. After Cancellation fees are deducted I was suppose to get a refund of 54106/- INR. Please find the email which I have wrote them several times requesting for refund amount below. As per the SLA they are suppose to process the refund in 7 days. However if I go to site and check it says refund processed on 3rd Dec but didn't get anything as money other than a message in email.

I have just received some money after which whenever communicated didn't get any response even have written email to there Top management. And the response I get is an automated email that check with your bank and I have checked with my bank whatever amount I have received as refund is reflecting correctly. which is 8776/- INR and 5816/- INR

Date of Refund: 03/12/2010
RRN (Refund Reference Number): 33720168948
Refund Amount: Rs. 8,766

Date of Refund: 06/12/2010
RRN (Refund Reference Number): 34023450967
Refund Amount: Rs. 5,816

They have yet to pay me more 39542/- INR. I need a compensation amount other than this as I will have to pay my credit card company money with interest as it gets further delayed.

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Hi ,

I have been going back and forth with getting updates about refund status which is never done till date. Please find the message below at your website however I have not received the same amount till date. It has been now more than 2 weeks and your irresponsible customer care team is never able close this issue.

THE TOTAL REFUND AMOUNT IS 54106 INR.

KINDLY LET ME KNOW IF THE REFUND CAN BE DONE AT THE EARLIEST OR I WILL HAVE TO APPROACH CONSUMER COURT FOR THE SAME. I NEED THIS ISSUE TO BE RESOLVED WITH 24 HRS.

Cancellation Reference No: IN1012R0004769
Cancellation Request Date Refund Date
Wed, 01 Dec' 2010 Fri, 03 Dec' 2010
Refund Amount
Rs. 54106

Dear ARUN,

We have successfully completed your refund transaction. Please find below your refund details.

Refunded amount : Rs. 54106
Type: Credit Card / Card No: xxxx xxxx xxxx 2959
Bank Reference No: 33720168948

Refunded amount : Rs. 54106
Type: Credit Card / Card No: xxxx xxxx xxxx 2959
Bank Reference No: 34023450967

Thank you for using MakeMyTrip.com, wish to serve you again in the near future.




Thanks ,
Arun Pillai



--- On Mon, 12/6/10, MakeMyTrip <noreply@makemytrip.com> wrote:


From: MakeMyTrip <noreply@makemytrip.com>
Subject: Refund Confirmation
To: "krishna_kc27@yahoo.com" <krishna_kc27@yahoo.com>
Date: Monday, December 6, 2010, 6:50 PM



Refund & Credit Note
Credit Note Number - NF21904168
Cancellation Number - IN1012R0004769




Dear arun pillai,

Thank you for choosing MakeMyTrip.com for your travel needs.

With reference to your Booking ID NF251331904168, kindly find the details of your refund given below:

Date of Refund: 03/12/2010
RRN (Refund Reference Number): 33720168948
Refund Amount: Rs. 8,766

Date of Refund: 06/12/2010
RRN (Refund Reference Number): 34023450967
Refund Amount: Rs. 5,816

The refund should reflect in your bank or credit card account in the next 7 working days depending on your bank's processing cycle. If the refund amount does not reflect in your account, kindly follow up with your bank.

Please note, if you have availed any discount, e-coupon, cash back or any other promotional offer, the value of the same has been adjusted against your final refund amount.

We look forward to assisting you again!

Team MakeMyTrip.com





Flight Details Base Fare Service Fees and Surcharges Amount

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Indigo 6E 523 - Pune (PNQ) to Chennai (MAA)
Travel Date - Fri, 24 December 10, 05:55 hrs
arun s pillai Rs. 2,699 Rs. 2,682 Rs. 5,381
(Cancellation charges) - Rs. 1,000

shital s pillai Rs. 2,699 Rs. 2,682 Rs. 5,381
(Cancellation charges) - Rs. 1,000
Jet Konnect 9W 2757 - Chennai (MAA) to Thiruvanathapuram (TRV)
Travel Date - Fri, 24 December 10, 14:40 hrs
arun s pillai Rs. 8,750 Rs. 2,236 Rs. 10,986
(Cancellation charges) - Rs. 350

shital s pillai Rs. 8,750 Rs. 2,236 Rs. 10,986
(Cancellation charges) - Rs. 350
Jet Konnect 9W 2746 - Thiruvanathapuram (TRV) to Bangalore (BLR)
Travel Date - Fri, 31 December 10, 16:50 hrs
arun s pillai Rs. 7,250 Rs. 2,227 Rs. 9,477
(Cancellation charges) - Rs. 350

shital s pillai Rs. 7,250 Rs. 2,227 Rs. 9,477
(Cancellation charges) - Rs. 350
Spicejet SG 228 - Bangalore (BLR) to Pune (PNQ)
Travel Date - Fri, 31 December 10, 21:05 hrs
arun s pillai Rs. 1,610 Rs. 2,299 Rs. 3,909
(Cancellation charges) - Rs. 1,000

shital s pillai Rs. 1,610 Rs. 2,299 Rs. 3,909
(Cancellation charges) - Rs. 1,000

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Total Cancellation Amount - Rs. 5,400
Refund Amount Rs. 54,106
Refund Amount (In words)FIFTY FOUR THOUSAND ONE HUNDRED SIX ONLY(INR)

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* Travel insurance, if purchased, is non refundable.
* If you have availed any discount, e-coupon, cash back or any other promotional offer while making your booking, the same has been adjusted against your final refund amount.




MakeMyTrip Customer Support

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MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar, Phase I
Gurgaon - 122016
Haryana, India

India Toll Free
1-800-11-8747 from MTNL and BSNL phone lines
1-800-102-8747 from All Major Operators

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Thanks & regards,
Arun Pillai