Hello Sir, I am Dhruvaraj Udayashankar had used Standard Chartered credit card 4541-9823-3329-4962 for booking airline ticket on November 23:

BRITISH A 12579381001718397410 for US$794.50--REF#:32910035803

When checked on November 25 with a customer care, the total charge in Indian rupees for the above said transaction was Rs 35, 967.73.

Now I have got the Bill statement dated 25 November with the above transaction amounting to rupees: Rs 38,014.90

On December 1 again checked with customer care, so here are the details i got REF#:635732:

Exchange Rate on the November 23 was $43.74, this was amounting to rupees for the above said transaction: Rs 34,751.43.

MY issue is when the transaction is happened on November 23 how the bank can use exchange rate on 25th November and bill me.


Here are the replies I got for the inquiry email I sent:


Ref : 12/10/020590

Dear Mr. Udayashankar,

This is with reference to your e-mail dated December 08, 2010

1.
As informed earlier, please note that conversion rate will be calculated on the
day the transaction is debited to your card account. Please note that the
transaction has been debited to your card account on November 25, 2010. Hence,
the rate is calculated accordingly.

Assuring you of our best services always

Yours sincerely,


Esther
Officer, customer care

2.
Ref: 12/10/002973/JAY/ESC

Dear Mr.Udayashankar,

This is with reference to your e-mail dated December 01, 2010



All transactions incurred in a currency other than India Rupees are converted from the transaction currency into Indian Rupees at a wholesale market rate selected by VISA international from within a range of wholesale market rates. Plus there would be a Bank charge of 2.5% and a reimbursement charge of 1% representing the charge imposed by VISA international on the Bank. The currency exchange rate may differ from the rate on the transaction date due to market fluctuation.



Please note that conversion rate used on that particular day was 46.24.



Conversion Rate


46.24

Trxn in Foreign amount


794.50

Trxn in INR


37096.67

Bank Charges(Exchange Mark up charges 2.475 %)


918.23

Total


38014.90



Trust the above clarifies your query.



Assuring you of our best services always,



Yours sincerely,



Jayapradha

Officer - Customer Care

TILL DATE MY ISSUE HAS NOT BEEN RESOLVED AND THE FIRST DUE DATE TO MAKE THE PAYMENT IS DECEMBER 17, 2010. SO PLEASE SUGGEST ME HOW TO GO ABOUT THIS SITUATION.