I am enclosing an email as well as the items sent me upon contacting what I was lead to believe was a Supervisor of customer service.
I do not exaggerate. I am only saying what happened and what I was told by a customer service person when I received the enclosed return form and paying to get it to Samsung. I am disabled and truly believe I am being ignored because I made the error of saying this in conjunction with being able to pay for the monitors repair. A customer service representative named David told me on no less than three occasions that the warranty would be extended to cover the repairs. As you will see I was lied to deceived and made to feel the fool by not one but two of your people and one an ECR who no matter what I proclaimed told me no extensions regardless of what I was promised. He is sending back the monitor no repairs and I am out an additional $22.00 to send the monitor in for the non repairs. the enclosed materials follow. I leave the rest to you.

I am at a total loss as to why I am being treated like I am a liar and not to be trusted. I have been doing this for over two weeks and each time I get a different answer. I ended up talking to Julian in your ECR department and was told regardless of my getting a repair slip which said per your customer service person David three times the monitor would be extended. now it is not and never would be according to Julian.

I made the mistake of telling someone I was disabled on a fixed income and not able top pay for the repair and since then have been stonewalled. I have been in contact with the Federal department for disabled Americans and will contact the BBB and my state's Attorney Generals office of consumer affairs because the treatment Samsung has in the end given me is nothing more than untruths and misdirection. I tried contacting a Supervisor but was not returned and email only the return form which when I called customer service said it was a return there would be no charge. I sent the unit back and was told today by Julian that regardless of what I have said and what I was toild he would not extend me the courtesy of fixing the monitor unless I sent Samsung $120.00. This is reprehensible and without any intelligence or trust by your customer service department.

I have been a faithful purchaser and user of Samsung products for many years and even had a 55"
LCD top of the line HD TV without 3d as I cannot see this with only one partially useful eye. Regardless I have had this on hold and was about to pay for it but that will not happen now because of this travesty perpetrated by your customer service division. If this is the way you treat all of your customers with disabilities than I have to tell you this is not going to bode well for Samsung.

Why this is happening and why I am being told i am untruthful is frustrating and I an angry and disgusted by such treatment. Three letters to customer service, one to a supervisor who never returned my email and sent me a bogus repair ticket, a person named David, one named Julian, two letters from Jessica in essence calling me a liar and asking for $120.00 is to say the least embarrassing for me in the end it makes me out a monitor and if I wish to use my computer again have to spend another $200.00 plus dollars top do so which is not going to happen because as i said I am disabled and on a fixed income. My wife is between jobs so I am left unable to make any money with my compouter and left with a taste in my mouth and in my brain that will not go away and all because, Samsung, Not me is lying.

I hope you understand my anger. I hope you understand that the $15.00 it took to get my monitor there and checking on this return with customer service before I did makes Samsung look entirely without compassion or integrity. Why anyone would think that a sixty two year old man would lie, spend money I do not have, and in the end has been lied to and made to look the fool by Samsung is beyond me or as my wife said "being made to look ridiculous and be taken advantage of because of a disability is unfair and sick.

I have tried to understand the Samsung reasoning that says it's better to lose a customer than fix a monitor that today is worth next to nothing to Samsung is a mystery I will never understand. Why you have trained your people to be so evasive and without the ability to understand when a a man is not lying nor trying to have anything done past what he was promised by David and then reinforced by your same department is also mystery and I hope as you can see not only makes Samsung lose a customer because of outright near criminal behavior bordering on outright misdirection is again something I would have thought your company to be above such practices.

In the end I am probably talking to someone who set these policies or at the very least has lost touch with their own employees reprehensible behavior and so will more than likely take the side of these same said poorly behaved persons who in their treatment of someone who once had the greatest respect for Samsung has managed to make an enemy of me and also to be left without a monitor and like I said my self respect. It is not often that I have been singled out as a disabled liar. Nor been told that regardless of what was promised and said to be what is finally a closed case and repair of this monitor.

I am left with such a poor image of your company. If you can tell me I was lied to, deceived and made to feel like a freeloader who's only reason for carrying on like this was to get a monitor fixed for free please do so because at this point I have to be honest with you I am not at all able to understand the actions and motives for treating a disabled person in such a cruel and deceptive way.

I thank you for your time and hope that after you read this you will understand why I am sending this to you in hopes of your being able to help in any way to repair the damage left behind by your rather either dishonest or just plain not too bright customer service department. I am enclosing the text of the return that was sent me and my correspodence that lead up to my being made to feel like a fool.

If i can be of any further assistance please feel free to ask but I truly hope that you can understand and symathize with what has transpired.

Stanley R baker



emails from customer service.txt

*** This is a system-generated email from an unmonitored mailbox. Please do not reply ***
Your request for service has been processed, please review the following important instructions and ship your product as soon as you can. If the product is not received within next week, your service order will be canceled without prior notice.

For real time repair status updates once you ship your product, please click here.

Did you know you can receive up to the minute service updates via text messaging? Just send your Service Order transaction number or the word "status" to 267-828-0000. You can also send "Help" for a full list of commands.
Ticket Number 4007580448
Please use the "Ticket Number" shown above on all communications with Samsung concerning your service.

Service Type : Repair
Warranty : Labor (), Part ()
Product Information
Model Number : LS22MEWSFV/XAA
Serial Number : ME22HVCP204848K
Product Symptoms : Image No image
Shipping Information
Contact / Return Information
Customer Name : BAKER STANLEY
Address : 343 Shears Street Wrentham MA , 02093
Email Address : bkrsrb@verizon.net
Home Phone : 5083843169
Alt. Phone :
Preference : Home Phone
Ship to Address Information
Name : Warranty Account FES Corp (Warranty)
Address : 350 GOTHAM PARKWAY Carlstadt NJ , 07072
Attention : 4007580448
Email Address : FAREAST@SEA.SAMSUNG.COM
Phone :
Fax : 201-355-2129
Shipping Guide Line
Insure your product and use a shipper that provides a tracking number. Samsung is not liable for any, in transit damage
To help expedite service, please write your ticket number on the outside of your package. We recommend that that your product be secured with a minimum of 2 inches of packaging material on all sides (including top and bottom) in such a way that it does not move of shift in the box. If you utilize packaging peanuts, we recommend wrapping the product in plastic first so that the peanuts do not enter the unit and cause further damage.
Please don't send any accessories with the product, such as manuals, CD, cables, etc...





*** This is a system-generated email from an unmonitored mailbox. Please do not reply ***
Your request for service has been processed, please review the following important instructions and ship your product as soon as you can. If the product is not received within next week, your service order will be canceled without prior notice.

For real time repair status updates once you ship your product, please click here.

Did you know you can receive up to the minute service updates via text messaging? Just send your Service Order transaction number or the word "status" to 267-828-0000. You can also send "Help" for a full list of commands.
Ticket Number 4007580448
Please use the "Ticket Number" shown above on all communications with Samsung concerning your service.

Service Type : Repair
Warranty : Labor (), Part ()
Product Information
Model Number : LS22MEWSFV/XAA
Serial Number : ME22HVCP204848K
Product Symptoms : Image No image
Shipping Information
Contact / Return Information
Customer Name : BAKER STANLEY
Address : 343 Shears Street Wrentham MA , 02093
Email Address : bkrsrb@verizon.net
Home Phone : 5083843169
Alt. Phone :
Preference : Home Phone
Ship to Address Information
Name : Warranty Account FES Corp (Warranty)
Address : 350 GOTHAM PARKWAY Carlstadt NJ , 07072
Attention : 4007580448
Email Address : FAREAST@SEA.SAMSUNG.COM
Phone :
Fax : 201-355-2129
Shipping Guide Line
Insure your product and use a shipper that provides a tracking number. Samsung is not liable for any, in transit damage
To help expedite service, please write your ticket number on the outside of your package. We recommend that that your product be secured with a minimum of 2 inches of packaging material on all sides (including top and bottom) in such a way that it does not move of shift in the box. If you utilize packaging peanuts, we recommend wrapping the product in plastic first so that the peanuts do not enter the unit and cause further damage.
Please don't send any accessories with the product, such as manuals, CD, cables, etc...