Please go thro mail exchanged between meru and me.


On 17th April, at 8:30 am, my right hand side mirror was hit by the Meru
cab(KA 03 D 4216) coming from the opposite direction.
This incident happened near Challaghatta Road. The cab driver was driving at
almost 50-60 KMPH. As there was a big sound so we went ahead and stopped to
check what happened.

While we checking the side mirror, the driver drove in reverse direction and
started accusing us that it was out fault. This was not the case as I was
driving at speed of 20 KMPH on the side of the road. He was driving at a very
high speed in a narrow lane.

When we disagreed that it was our fault, he called up his manager on the
number 9343135819. We told him couple of times to go to nearby police station
but he didn’t agree. His manager spoke to me and said it’s your fault and
please pay the amount. While my dad was talking to driver, I called up the
customer care number of Meru to take the advice. Even the customer care lady
said please file a complaint in nearest police station. When again asked him
to come to police station he started abusing my dad. We tried to get away but
he came after us and blocked the road. Since it was getting late my dad agreed
to get the mirror replaced at the nearest shop.

He said Tata Motors has only one shop at Hosur. We will have to go there. My
dad said ok I will come with you in your cab. Then he said you will have to
pay for the cab fare from Murgeshpalya to Hosur and back.
My dad said no way we won’t pay any fare. He started asking for money. When I
interfered said he was wrong, he asked me stay within my limits. He threatened
that he will harm me now that he knows where I live.

He started accusing and using bad words. To settle the matters my dad agreed
to pay him. He paid him 700 Rs to replace the side mirror which was much more
than the damage done as only mirror had broken.

On further enquiry we found that mirror comes for only 80-100 bucks.

The meru cabs manager Archana had assured she will make sure we get the amount back. It been more than 7 months but no action has been taken.

Can you please guide what can be done?

Thanks