Hi,
I am Gagan Mauli, 25 , working in a Corporate based in Bangalore.
I am very unhappy with the services provided by apparently the best domestic airlines.
I had the following reservation:


ONWARD (Ludhiana - Bengaluru) Total Journey Time : 8hr 10min

Kingfisher Red
IT - 4362 Ludhiana New Delhi Duration Airline PNR Confirmed
15:20 Wed 01 Dec 10 Ludhiana Airport 16:50 Wed 01 Dec 10 IGI Airport 3
1 hrs 30 min PNR -GXFGTN
Change Planes at New Delhi Time between flights: 4hr 00min

Kingfisher
IT - 207 New Delhi Bengaluru Duration Airline PNR Confirmed
20:50 Wed 01 Dec 10 IGI Airport 3 23:30 Wed 01 Dec 10 Bengaluru Intl Airport 2 hrs 40 min PNR- GXFGTN


On 28th Nov, I got a message from airline informing about the cancellation of flight Ludhiana- Delhi
I requested them to retain my booking from Delhi - Bangalore valid and refund the charges for Ludhiana- Delhi.
I was informed that if I wished for refund I would have to cancel the entire tickets till Bangalore.
For a new booking, the difference in fare was 5000rs/-.
After heated arguments, they resentfully agreed to refund the amount within 72 hours.
As expected I have still not received the same even after 5 working days.

Since I had urgent work , I had no choice but to somehow manage and catch the connecting flight.
I left Ludhiana at 6:00 in the morning via bus (since last minute no tickets were available for train) for Delhi.

The connecting flight which was supposed to depart at 20:50, showed no signs of take -off before 22:00.
Since I had reached the airport in advance(around 17:00 hrs), I begged the staff to put me on the next flight to Bangalore, since I was alone and scared of travelling so late in the night.
But the least they would do is to entertain such a request, leave alone help.
Consequently my flight landed in Bangalore at 1:00 in the night as opposed to scheduled arrival at 23:30.
To top it up, baggages were delayed beyond limit and also mishandled.

I finally reached my destination at 3:00 in the morning.

To sum it up, being a single lady travelling, I was hassled and stressed out.
It finally added up to a total journey of 20 hours, thanks to Kingfisher Airlines.
Is this the kind of service provided by the 5 star airline for the kind of money they charge?

I am definitely never travelling again with them and would advise everyone against it.
I wish to receive a compensation for all the trouble and mental strain that I had to go through.
I am very disappointed by the level of unprofessional-ism with which these guys operate.

I would now like to take up this issue with the Consumer Court and seek their help in getting compensation for the same.

Thanking you in anticipation
Gagan Mauli