On 7th of Nov 2010 I made an order on homeshop18 through their website and made the payment using netbanking. On 16th of Nov2010 They displayed the information that they have despatched the order through DTDC with a awb number, which is a fake number. till 2nd of dec2010 I have not received the item and when I tried to find out the problem they said that I shall be given the refund. Then asked the call centre guyes to send me a confirmation about the refund through mail or sms but they denied.

Now I need the refund with a confirmation.
Thanks
Suman Bhowmik.