Dear Sir,

This is to bring to your notice that LG customer care have been unwilling and totally non responsive to my complain (Complain # C10B1304768) filed on the 13th of Nov 2010 to replace a faulty IR part on my 22" LG LCD.

I have tried to contact the concerned authorities to evoke a response but I have been given no assurance of my part being replaced. The TV is under warranty and was in working condition till the mechanic opened it up to check the problem. Now the TV does not work also. Its been over 20 days since I made a complain and my repeated calls are falling on deaf ears. The last time I spoke to the person who attended my TV told me that the part will not be available for another one week. This was the same response I got when I checked with LG last time around.

I would be grateful if something could be done about this problem .