Poor coverage and no response for my complaint from airtel 121, nodal & appellate

**BALAJISRUTHI** · 11-28-2010, 01:06 AM

I am being the customer of Airtel for the last 8 years with 5 Airtel numbers, i enjoyed the Airtel coverage (4 to 5 Points of signal strength) in Veeriampalayam, Sitra, Coimbatore upto 2008. After that my coverage dropped(0 to 1 point max) and i am unable to make any calls or receive the calls because of that i am unable to call my family members even at emergency situation & vice versa

I had complained the issue to 121, the relied me to remove and reinsert the sim & to change the hand set . I tried as per their advice but there is no improvement, again i keep on mailing to them then they told that to wait for 10 & 14 days.

i waited for 4 months again no response, i mailed to nodal officer, the same reply ( re insert the sim, change the hand set, wait for 14days) no improvement, finally they told that they will improve the coverage in next expansion, i am help less then had on reliance number for my communications

then i reported to Appellate officers, again i got the recorded reply mail. Even after sending 50 mails i didn't get any support from Airtel so that i faced lot of loss and lost lot of communications & Customers and mentally i am suffered a lot

I didn't expect these type of irresponsible support & response from airtel from top to low support peoples

I request you to register the complaint and do the needful to improve the coverage

Thanks
Balaji

**Airtel_Presence** · 11-28-2010, 06:05 AM

Dear Balaji ,

This is to inform you that your concern listed 28 Nov. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

**BALAJISRUTHI** · 11-28-2010, 11:05 AM

I will reply the details to the below mentioned mail
airtelpresence@airtel.in

Thanks
Balaji.K
9366622334
Coimbatore

**Airtel_Presence** · 11-30-2010, 07:36 AM

Dear Balaji.K,

This is to inform you that your concern listed 28 Nov. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Ranga
Airtel Customer Service Team

**Airtel_Presence** · 11-30-2010, 11:37 PM

Dear Balaji ,

This is to inform that your concern listed on 28 Nov. 2010 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

**Airtel_Presence** · 12-02-2010, 03:55 AM

Dear Balaji.K,

I would like to inform you that your concern listed 28 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

**BALAJISRUTHI** · 12-04-2010, 07:26 PM

Dear Sir, still now my complaint has not been resolved, i am not getting coverage for my all 4 mobiles what to do with the mobile and connection?

**Airtel_Presence** · 12-07-2010, 07:31 AM

Dear Customer,

Thank you for sharing your contact details & concern with us. Our team will contact you soon to resolve your query.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Poor coverage and no response for my complaint from airtel 121, nodal & appellate

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