[B]Hi,

I am Vishal Singh (Credit Card No.5289 **** **** 9892). I am working in a BPO. I am using HDFC credit card since last 3 years now. I am a frequent user of Credit Card. I never either skipped my payments nor made any late payments. I have a crystal clear record with HDFC.

The problem started since September 2010. My Credit is getting expired in November 2010.
On my account I have my official address i.e A-22, Sector -60 Noida. I am unable to collect my new card from this address, as i am doing night shifts and courier people come their during day time and that too without any prior notifications.So, I called HDFC customer care for delivering it on my home address and they advised me to send them a scanned copy of a hand written letter requesting to change the address. Which I did immediately. than very late I got an email from HDFC, that too wasn't clear to me.So I called HDFC again. Executive told me that their is some signature mismatch, so I have to send a Scanned copy of my PAN Card. Which I did again.Than these people did not revert me with the status.
I am following HDFC people since October 2010,Then I came to know about a totally new story that Verification department kept on calling on my previous disconnected no. and they have shown verification negative. So far I have updated my new no. for more than 5-6 times, still I haven't received any calback from HDFC verification team.
I called and wished to speak with the supervisor in HDFC customer care, their also these people kept on fooling me around that supervisor will call me within 4 - 24 hours.This happened for more than 3 times. On the fourth time I became adamant to talk with supervisor, So finally after facing two call disconnection, I spoke with a supervisor VARUN on 7th November (Ref # 10311863761). He repeated the same story again and took my new no. 7 time and asked me to wait till 7 more days. Its 10th Nov now and no body called me yet.

Such a pathetic Customer Service.Its a kind of mental harassment for me now to deal with HDFC people.

Thanks & Regards
Vishal Singh
vishal.skythelimit@gmail.com
mob-9871323355

Originally Posted by vishal786

[B]Hi,

I am Vishal Singh (Credit Card No.5289 **** **** 9892). I am working in a BPO. I am using HDFC credit card since last 3 years now. I am a frequent user of Credit Card. I never either skipped my payments nor made any late payments. I have a crystal clear record with HDFC.

The problem started since September 2010. My Credit is getting expired in November 2010.
On my account I have my official address i.e A-22, Sector -60 Noida. I am unable to collect my new card from this address, as i am doing night shifts and courier people come their during day time and that too without any prior notifications.So, I called HDFC customer care for delivering it on my home address and they advised me to send them a scanned copy of a hand written letter requesting to change the address. Which I did immediately. than very late I got an email from HDFC, that too wasn't clear to me.So I called HDFC again. Executive told me that their is some signature mismatch, so I have to send a Scanned copy of my PAN Card. Which I did again.Than these people did not revert me with the status.
I am following HDFC people since October 2010,Then I came to know about a totally new story that Verification department kept on calling on my previous disconnected no. and they have shown verification negative. So far I have updated my new no. for more than 5-6 times, still I haven't received any calback from HDFC verification team.
I called and wished to speak with the supervisor in HDFC customer care, their also these people kept on fooling me around that supervisor will call me within 4 - 24 hours.This happened for more than 3 times. On the fourth time I became adamant to talk with supervisor, So finally after facing two call disconnection, I spoke with a supervisor VARUN on 7th November (Ref # 10311863761). He repeated the same story again and took my new no. 7 time and asked me to wait till 7 more days. Its 10th Nov now and no body called me yet.

Such a pathetic Customer Service.Its a kind of mental harassment for me now to deal with HDFC people.

Thanks & Regards
Vishal Singh
vishal.skythelimit@gmail.com
mob-9871323355

Dear Mr Singh,

We would like to investigate your complaint further. We request you to write in to us at talktous@hdfcbank.com with your complaint, account number, the branch where you submitted your address and contact number change request, date of submission and your contact details with the reference id TTU00126410112010 in the subject line of the mail.

As soon as we receive this email, a bank representative will investigate the matter and contact you.

Regards, Customer Assistance, HDFC Bank

Originally Posted by vishal786

[B]Hi,

I am Vishal Singh (Credit Card No.5289 **** **** 9892). I am working in a BPO. I am using HDFC credit card since last 3 years now. I am a frequent user of Credit Card. I never either skipped my payments nor made any late payments. I have a crystal clear record with HDFC.

The problem started since September 2010. My Credit is getting expired in November 2010.
On my account I have my official address i.e A-22, Sector -60 Noida. I am unable to collect my new card from this address, as i am doing night shifts and courier people come their during day time and that too without any prior notifications.So, I called HDFC customer care for delivering it on my home address and they advised me to send them a scanned copy of a hand written letter requesting to change the address. Which I did immediately. than very late I got an email from HDFC, that too wasn't clear to me.So I called HDFC again. Executive told me that their is some signature mismatch, so I have to send a Scanned copy of my PAN Card. Which I did again.Than these people did not revert me with the status.
I am following HDFC people since October 2010,Then I came to know about a totally new story that Verification department kept on calling on my previous disconnected no. and they have shown verification negative. So far I have updated my new no. for more than 5-6 times, still I haven't received any calback from HDFC verification team.
I called and wished to speak with the supervisor in HDFC customer care, their also these people kept on fooling me around that supervisor will call me within 4 - 24 hours.This happened for more than 3 times. On the fourth time I became adamant to talk with supervisor, So finally after facing two call disconnection, I spoke with a supervisor VARUN on 7th November (Ref # 10311863761). He repeated the same story again and took my new no. 7 time and asked me to wait till 7 more days. Its 10th Nov now and no body called me yet.

Such a pathetic Customer Service.Its a kind of mental harassment for me now to deal with HDFC people.

Thanks & Regards
Vishal Singh
vishal.skythelimit@gmail.com
mob-9871323355

Dear customer,

Just a reminder that we have not heard from you yet. Request you to write in to us at talktous@hdfcbank.com with your complaint, account number, the branch where you submitted your address and contact number change request, date of submission and your contact details with the reference id TTU00126410112010 in the subject line of the mail.

Regards, Customer Assistance, HDFC Bank