Dear Sir,
Case in point: Vodafone Delhi
Relationship No.: 1.39970858

I here present my latest case, dated 26 December 2011, with the Vodafone at Delhi-NCR circle. I was having a 365 data plan on my mobile for which the bill presented to me, worth Rs. 2608.49, showed a rental for Rs. 2090, which included three 3G data plans, of which I've used two of them for some days each. The customer care executives told me that switching the data plan will be added on a pro-data basis, which off course wasn't.
The second thing, in the same platter, I was presented with again the third 3G data rental plan worth Rs. 1250, which the customer care told I've switched on via the 121666 portal, which I can hardly remember (also I couldn't think to do, being a sub-budget user, and not being Mr. Millionaire's son).
Thirdly while asking for the first executive at 198 call center, the guy put my call to the same user menu as faced by a new caller.

As per I know the consumers i.e. in this case the mobile users take their decisions against the advice/expertise provided by the customer care, IVR or the info website. In my case three executives assured me of pro-data billing of Items, which it wasn't. Again whenever any sms came for information of service, it doesn't show what is being activated and what is going to be deactivated. Regarding the third case their should be some records with the customer care for my voice input for activating the same, but they are denying it.

Please help!

Hello Nick,

Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at Vodafone India - Complaints - Requests - Enquires so that we may assist you better. For any other assistance you can call us on 198.

Regards,
Vodafone Customer Care

Dear Sir,
I've already placed a complaint via the above process.
Waiting for the earliest correction in my phone bill,
Nishant

hi, i have no 3g network in my area.please resolwed my problem. my add. is c/o kushwaha stores ,nakhas chowk , gorakhpur pin-273001

Hi,

I am a Vodafone Prepaid Customer.

I had recently lost Rs.250+ balance in my account without any reason.

The day I had my 2G connection package got over, I had called the Vodafone services to enquire about the 3G services and also asked the 'Code' to activate the 2G services.
After I got the 2G code from the Customer care representative, I sent the code to activate the 2G, after which I got some 'sorry' message indicating that 2G services cant be activated in my mobile. Then I checked my balance, it showed 0.00 balance. So, I called the customer care people from my friends mobile around 2 times.

The Customer care said that the balance deduction to 0.00 was due to the Internet usage.

I replied them saying, I had opened 4 to 5 webpages (only seen, did not download anything), after which I came to know that the pages were not opening up and, I realized that the day was my last day for the 2G package validity.

So, I told them that there is no chance of consuming internet of Rs.250 using a 2G connection and only with opening 4 to 5 pages.

After that, they responded that there were some problem in their balance system. Till it gets rectified, they cant say anything.
They told me to call after 2 hours. I did. Then they told me to call in the morning, I did. Then they told me to call after 4 hours, I called them after more than 4 hours...
So I made a total of 4 calls to the customer care for this problem. Only thing they said is, "Sorry for the inconvenience caused, We can't refund you money back, its only due to your internet usage"...

After these problems, I have no interest to continue with the Vodafone, I am planning to change to some other service provider.

Thanks Vodafone for everything!

Hello Preethi,

Thanks for writing to us with your concern. We are sorry for the inconvenience faced. Please share your number with us at Vodafone India - Complaints - Requests - Enquires we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198.

Regards,
Vodafone Customer Care

Hi,my name is Amit R. Jamsandekar.my Mo.No.is 9820117524.
i having problem with vodafone bill from last 2 months.
the problem is,i NEVER used internate on my mobile,bt frm last two months,
in my bill the vodafone company add 375rs.charge for internate PACKAGE.that i never used?????
so i just dont undstand why should i pay this 375rs.???
now i wnt to adjust my money which i give to vodafone,in last two months...
its 375+375=750rs.

Hi Amit,

We would like to inform you that a credit towards Rental_Mi_Vol_375_30d_3g will feature in your bill dated 07/02/12. Email us at vodafonecare.mum@vodafone.com for any further assistance, we'd be glad to help.

Regards,
Vodafone Customer Care, Mumbai

Hi sir

i have been using vodafone CUG connection(8142222247) from past one year, at the time of activating the my number vodafone CUG guys didn't told me any thing about mobile number charges, but recently due to some personal resons i'm trying to migrate this number to pre paid, when i went to vodafone store and asked for the migration they asking me to pay Rs 1000 for mobile number which is not fair, and also corporate care guys are not responding at all. please try to resolve this issue or let me know what should i do.

regards
Venkat sadhu

hi
i am an airtel customer
today i got numerous no of blank call from 2 vodafone nos.
the person doesnt talks or else i can hear only giggles
please do something from your side...its really pissing me off
as you are the service provider i thought to inform you first
the nos. are:
9584723486
9584722676

right now i don't wanna give my mobile no here
my no belongs to airtel, n my no. is active in Bilaspur, Chhattisgarh
Hope you will do the needful soon enough
-suhas

I bought prepaid sim of Vodafone .made recharge of rupees 95 for internet browsing but when i started browsing suddenly error came .I called 198 customer care they told you don't have balance .then i recharge again .but browsing was stoped again .i called customer care again . but response was same your balance deducted because you must have selected Vodafone service option which i dint.i thought ok let it be but .after i recharged again still internet is not working and customer care is not picking up call from my number AND CUSTOMER CARE EXE ARE VERY ROOD .

Hello Anil Kumar,

Please share your number with us here http://bit.ly/JVMgkC We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care

I am getting fake calls from this number +20321843 everyday even at midnight.
I request you to take some action and if can block this number ?
I called vodafone customer care to block this number. However they asked me to report a FIR at police station or at grahak suraksha for the same.

Thanks in advance,

Dear Sir
My self Kaushik Makwana and i am from Surat and i used Vodafone prepaid mobile connection with no.9879882824 since last 7 years and my complaint is that i want subscribe vodafone live for mobile so i was dial a 12345 its ivr system and i knew that one plane should be active at one time but not disclose that balance will be deduct if u subscribe two pane at a time so i subscribe one and after i listen another so i like more than first so i subscribe second but i didn't knew that balance also deduct able but plane usage only one. That is company is mistake that they are not inform properly and when i talked with customer care executive Mr. modi at Ahmadabad he behave like he is super authorized person instead of my complaint to pass higher authority .
I request you to please do need full because of other people is not cheat like this.

Thanks
Kaushik Mkwana