My name Hiten Patel and My mom Mrs. D.V. Patel has gifted me a HONDA CB TWISTER which was bought from NAVSARJAN MOTORS BHARUCH,GUJARAT on 27th July 2010 I would like to tell that the problem which I am facing is to get the genuine spare parts of my bike.For 90 days ago I wanted one whole HEAD LIGHT UNIT FOR MY BIKE.Which was scratched by me during riding.There is no proper date or time given by the showroom authorities that when should i will get it.I had paid 4 it but i didn't get any reply from them. But what followed was even more surprising.First I went to Navsarjan motors saying I have this problem,the guy had a look at me and say that v cant say how much time it can take it may take three to five months.Its company's responsibility that when they are launching a bike they should provide spare parts too And the answers given by the showroom authorities is just unacceptable when you are spending around Rs.45000 from your pocket to buy a good value for money bike. For all along I was quite, but now I feel things are going above a tolerable level. Consumerís right should be protected, and it is not only the responsibility of a Company but also (Dealers, Sub dealers) every single person associated with it.
I hope you will help me in solving my problem and protect my consumer rights.