11-21-2011, 07:14 PMUnregistered
Reliance is a big time fraud overcharging
This is with reference to complaint number 166033582.. We use a Reliance CDMA Landline Prepaid Number.
We opted for a prepaid plan with a tariff of 50 paise for every 3 mts initially both for local and STD calls. However, we notice that Reliance has been charging us Rs. 1.20 per minute for every local and STD calls.. This is a case of fraud with a customer as we never opted for such a costly plan. And without informing us Reliance has changed the tariff rate. I want this to be addressed quickly and also refund us the entire additional amounts charged..
Else, we will have to disconnect this service and take this matter to the consumer court.
I received a mail from Joan Silvia.J dt. 21 Nov 2011 at 2:30 PM, stating "We kindly inform you that your complaint has been registered earlier vide your service request number 166033582".
I spoke to the customer care representative Shaik Kareem Shah today 21 Nov 2011 in the evening who was very rude on the call and also said that there is no such complaint number 166033582 which is existing and he cannot help us in this regard
We would want a serious action to be taken against this person and resolve our issue where we are being charged highly as mentioned in below mail, else we would have to discontinue with your service.
P K Sharma