I am a frequent traveller through Indian Railway and hence I am a frequent user of IRCTC service for booking my tickets.

I booked one ticket through IRCTC ( PNR no 4119471558) ) on 15-07-2009. The journey date was 16-07-2009. The one passengers had confirm reservation in 2nd will be not confirm.. When they boarded the train, there were somebody else on their seats The scanned copy of it is available with me.

In the month of august(maybe, I am not sure as I am not able to check the exact date through IRCTC and it is very old issue), I filed the TDR for the above mentioned PNR. While filing the PNR, I clearly stated that I only want the difference of fare back, i.e. the difference between . No where I claimed that the passengers have not travelled. I think my claim was reasonable.

, I got mail from TDR Team stating that "With Reference to your PNR no 4119471558) ) on 15-07-2009 , we regret to inform you that refund is not admissible as informed by Railways so many time im call and maximum 10 time im mail tdr.
On 05-09-2010, I got mail from Shiraj Ahmad
tdrprocess@irctc.co.in <mailto:tdrprocess@irctc.co.in>
Ph: 011- 23345900 "Sorry for the inconvenience. Kindly note that your refund case of PNR No. 4119471558 has been forwarded to CCM/Southern Railway, Chennai on dt. 05-aug-2010 for further processing. As soon as refund, if any, received it will be credited to your card account.

I clarified the issue to care@irctc.co.inon 05.10.10. I also send them the previous mail correspondence and the scanned copy of the refund certificate. Since then, I have at least given three follow up mails to IRCTC, but did not got any response.

Last time on I got responce from IRCTC to resubmit my case through mail. I have done that, but still I have not heard from them.

My user ID has not been reactivated till date, leave apart the refund. Three more TDR is pending in my account, but as my user ID is deactivated I am not gettign back the refunds.

Can I get some justice?

I am ajit I received half of money in above pnr no. 6349798733. Since the train was more than 3 hr. late I am entitled for full return of money .I applied in tdrprocess@irctc.com within a month of departure of the train for my remaining amount but till date I did not received my full money. KINDLY SEE INTO THE MATTER AND resolve my problem as soon as possible

Hi,

From last five years I have been using an irctc to book a railway ticket for personnel use as and when required, today on 1^st sept when I login to book an tatkal ticket for Mumbai – delhi, it ask to update an profile, but eventually time is running out, still I update the profile and again re-login, there again it pops up to fill an Mobile Verification Code, which will come via sms on mobile, but I did not received the same, when I call to customer care at Delhi, helpdesk person ask me to wait for an hour.
This is ridicules when an mobile verification code need to be send then why an hour it should take, as we all know how ticket is booked across India, because of this all of sudden change I have to go an severe stress to again rearrangement of my tour.
This act of IRCTC been looked as an individual policy change procedure without prior informing to an customer.
Regards,
Ratnesh

Dear sir,

this is godi kishore babu,pnr:1352612862,tran id:0401278144. I have cancelled my e-ticket on 17-oct-2011 at about 7.00 pm.
The cost of ticket rs.240, after cancelation of my e-ticket i receive a message that is rs.120 will be refunded. So give the clarification about my e-ticket

regards,

godi kishore babu

I am frequently travel through train, but this time out of my four family member tickets only two get confirmed as RAC and remaining two remain in waiting list, so only two member travel and file TDR for remaining two tickets. TDR file since 10th june 2011 by IRCTC customer care itself and i have taken more than 20 times followup of the same till date but there is same reply that we have forwarded to Railway authority and we will get back to you as n when we get refund details. but till now, i am waiting for my TDR refund.

They are also not giving any direct no of Railway Authority and replying me that only IRCTC can send reminder to them.

Now what to do???

On IRCTC its mention that Refund process will take 60 to 90 days but in my case almost 150days and more but till now no progress.

Whom to complain???

can any one help me out in this issue.

Rgds,
Abhishek Pathak
abhi_pathak4u@hotmail.com

Dear Sir,
While booking e ticket on 16 Nov 2011,PNR No.4435321328 Rs.794 was debited to my debit card at2126 and at 2149 Rs.1088 was deducted without any ticket issue?

Also next day on Nov.17,Rs.1088 was debited at 2058 in the attempts of bookin ticket, without issue of any ticket ans after that My PNR No1153888904 was issued at 2218.

These two deductions transfered to indiaideas.com limited, E/510 Crystal Plaza, New link road Andheri Bombay, this has been confirmed by my PNB manager.

Could you please help me get my money back?

Thanks and Regards.

Suraj Bhan
email: bhansuraj66@gmail.com

After 8pm platform tickets are not available at 8th platform of
bangalore junction counters

there is police checking of platform tickets and heavy fine on found without platform ticket

the platform ticket vending machine either will be breakdown or not maintained correctly

and in the counters where journey tickets are issued they deny platform ticket

is it our mistake to travel in trains leaving bangalore junction
departing from 7,8,9,10 platform after 8 o clock in the night???????????????????

Sir/Madam
On 3.12.11 i had made ticket but from my a/c money was deducted two times though i was alloted only one
so i request you to return my money...
my transaction number were...133711835390 and133711399266

Hi,

I am from Noida, Facing lot of problem of platform ticket. when i reached station and not able to get platform ticket or need to be part of long lines. two times i have to pay 360/- rupees from the railways duties member named ( Mr. Satendra singh). I have given lot of excuse but he could not understand. He is following very liner approach, I have given lot of proof that i am here to leave some. But he is not able to understand. he just want 360/- ruppes. he is working like mindless machine.


My concerns is that if i am creating online eticket for my family so why not i have platform ticket online also.

Please do something so that i do not need to face some mindless or clueless or illiterate human machine. its very unfair for the person who come to drop family.

Please do something when we are creating e-ticket also please provide some online e-platform ticket option also.

Because its very painful for normal person he is not able to purchase platform ticket because of long ques(lines).

Please do some thing i do not want to waist my my some fool people. they are not human they are typical machine.


Thank You,
Pankaj Shukla

Subject-
Complain against PNR -2339245442 ,2808723542 ,2708725133 ,2501931366 for non travelling in Purshottam Exp/No-12802 on 25-sep-2012
due to late arrival of Danapur Tata Exp.

Dear sir,
we the passenger were travelling on 25-sep-2012 from jasidih railway station to Tata by Danapur Tata Express, but the train was 3 hours late and reached at Tata in 9:30PM for which we all the 22 number of passengers failed to board in Purshottam Express at Tata to Puri against the above PNR No in the Train No 12802/ Purshottam Express. Further we travelled from Tata to puri by bus on the next day on 26-sep-2012 .
So we request you , to refund the ticket fare for the above passengers as we could not travelled on 25-sep-2012 by Train No 12802/ Purshottam Express from Tata to puri .

Thanks and Regards.

Kailash nath Bihari
Phone No +918018630429
Email Id- kirtisunder.pinku2009@gmail.com

PNR No.6311441646, Filed TDR on 16th July 2012, Got refund amount only Rs.132/- out of Rs.266/-where as I am supposed to get FULL AMOUNT AS THE TRAIN IS LATE BY MORE THAN 3HOURS.
wrote many times to care@irctc.co.in(Re: Fw: Re: Fw: PNR No.6311441646,TDR Ref: No.ekt2012071605212350).
I am not getting any response,
Please help me to get full refund amount.
Thank You!
ASHOK KUMAR GUPTA
acdashok@rediffmail.com
9449305595

this is worst site i ever seen. It is impossible to book ticket in talkal. You need almost 3-4 hr just to log in.

Dear Sir,

This is to inform that tatkal ticket booking is not working from morning 10:00am to 12:00 noon,
We are suffering a lot due to this issue from last 1 month.

With regards
Ankush sharma
7503107101
Gurgaon

too slow site, how this IRCTC is customer friendly... Govt. should banned this site & give a chance to other who cares for customer services not money....