Respected Ma'am/Sir
This is to bring in your kind notice that Mr. Deepak from the Sales Department of India Today Book Club contacted me for an offer. He told me that I have been selected as a premium member and been chosen for a special offer in which I have to pay Rs.14996 and I will get a Gold Box containing vouchers of Rs 5,00,000 which includes 100 vouchers of value Rs.5000 each, he told me that I can purchase any jewellery from Surat Diamonds and suppose if the price of the jewellery is Rs.20000 I will give them 4 vouchers of Rs.5000 each. It means that the offer given to me was that I can club my vouchers. Alongwith it, I will get a MTv T-Shirt, MTv sunglasses, Reebok Shoes, Reebok track suit etc. So I agreed to buy this offer for which I did a payment of Rs.14996 on 2nd September,2010 by my HDFC credit card. BUT on 4th September, I'm getting calls from executives of India Today Book Club and they told me that I cannot club the vouchers. Again I asked Mr. Deepak about it and he is saying that I can use them as clubbed vouchers. I was interested in this offer only if my vouchers are clubbed otherwise I'm not interested and requested them to pay me back Rs.14996.

The numbers from where I got calls about this offer are:01149560000, 01143798300, 01130818200.
Mr. Deepak also gave me an ID telling that its an ID which will be used while clubbing the vouchers.
I request you to look into the matter seriously. Till date I'v not got my parcel also. Now, they have sent a mail that I cannot club the vouchers. These vouchers are of no use if not clubbed. I need my Rs. 14996 back. Kindly consider this matter seriously and sort it out as soon as possible. I have the recording of the initial conversation between me and Mr. Deepak which I can send opn demand. I'm also sending here all the mails which were sent and recieved for this query.




jaspreet saini to Memebership
show details Oct 1 (2 days ago)


Ms. Manisha
If the vouchers are not clubbed then the penalty should be on the company's part as your executive told me the same.
Kindly send me the contact number of your Head or his/her mail so that i can send the recording of the initial conversation to the head in which Mr. Deepak told me that these vouchers are clubbed.


- Hide quoted text -
On Fri, Oct 1, 2010 at 12:19 AM, Memebership <membership@bagittoday.com> wrote:

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.


With refwerence to your mail we would like to inform you that clubbing of voucher is not possible.

We assure you to provide our best possible services in future.

Your valuable association with India Bagittoday is prestigious for us.

For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Manisha
Bagittoday Team



From: jaspreet saini [mailto:jaspreet08@gmail.com]

Sent: Tuesday, September 28, 2010 8:08 PM

To: membership
Subject: Re: Query



Mr. Adil
Kindly read my mails carefully. I'm asking about the clubbing of the vouchers.



On Tue, Sep 28, 2010 at 5:34 AM, Memebership <membership@bagittoday.com> wrote:

Dear Member,

We deeply regret for the inconvenience caused to you.

With reference to your mail we would like to inform you that due to some postal problem your order has been returned back to us. We request you kindly provide us your complete address along with nearest landmark & PIN code also mention your other alternate number so that we can re-dispatch the same to you.

Your valuable association with the Bagittoday Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards,
Adil
Executive Relations
Bagittoday Club



From: jaspreet saini [mailto:jaspreet08@gmail.com]

Sent: Monday, September 27, 2010 9:00 PM

To: membership
Subject: Re: Query



Ms. Manisha
Its been so long that I have not got any response from your side. You wrote in your earlier mails that the matter has been forwarded and I'll get a xpositive response But till date I've not recieved any response fromx your side. Kindly provide me the fresh details.


On Thu, Sep 16, 2010 at 8:18 PM, Memebership <membership@bagittoday.com> wrote:

Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that we have no any contact number of the Head of Sales Department. Kindly call on our customer care number for your further query which is given below.

We assure you to provide our best possible services in future.

Your valuable association with India Bagittoday is prestigious for us.

For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)


Warm Regards,
Manisha
Bagittoday Team



From: jaspreet saini [mailto:jaspreet08@gmail.com]
Sent: Wednesday, September 15, 2010 8:25 PM

To: membership
Subject: Re: Query

Excuse me Ms. Manisha
I think again you are not reading my mails carefully. I am not asking you anything now. I am asking only for a contact number of the Head of your Sales Department. So Kindly send me the contact number of the Head of your Sales Department.
On Tue, Sep 14, 2010 at 12:24 AM, Memebership <membership@bagittoday.com> wrote:
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have already forwarded your complain to our concerned department and we are following the matter with them. We request you to kindly wait for few days. We will do the needful soon.

We appreciate your patience and hope that you shall bear with us in the interim.

We value our customer and trust that you enjoy our products.

Request you to have faith in the company and we won’t let you down.

Your valuable association with Bag It today is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards
Manisha
Bagittoday Team




From: jaspreet saini [mailto:jaspreet08@gmail.com]
Sent: Monday, September 13, 2010 7:42 PM

To: membership
Subject: Re: Query

Ms. Arunima & Ms. Manisha
Kindly send me the contact number of the Head of the Sales Department. I'll really be thankful to you for your this act.



On Sat, Sep 11, 2010 at 2:48 AM, Memebership <membership@bagittoday.com> wrote:
Dear Member,

We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have already forwarded your complain to our concerned department and we are following the matter with them. We request you to kindly wait for few days. We will do the needful soon.
We appreciate your patience and hope that you shall bear with us in the interim.
We value our customer and trust that you enjoy our products.
Request you to have faith in the company and we won’t let you down.
Your valuable association with Bag It today is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards
Arunima
Bagittoday Team



From: jaspreet saini [mailto:jaspreet08@gmail.com]
Sent: Saturday, September 11, 2010 2:29 PM

To: membership
Subject: Re: Query

Ms. Manisha
Kindly send me the contact numbers of Mr. Deepak and the Head of your Sales Department.
On Fri, Sep 10, 2010 at 6:50 PM, Memebership <membership@bagittoday.com> wrote:
Dear Member,

We apologies for inconvenience cause to you.

With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department. We will get back to you with positive response once we receive a revert from the same.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Manisha
Bagittoday Team



From: jaspreet saini [mailto:jaspreet08@gmail.com]
Sent: Friday, September 10, 2010 7:55 PM

To: membership
Subject: Re: Query

Ms. Manisha
I don't know whether your department will do something for this or not. But I'm not ready to accept this parcel now. And also I'll not deal with ITBC anymore. Kindly pay me back Rs.14996 as this was my full monthly salary and I don't want to lose it now for the company and people like you.
If possible then kindly give me the phine numbers of Mr. Deepak and the head of your Sales Department. I'll really be thankful to you for this act. I want to talk to them personally.



On Thu, Sep 9, 2010 at 8:00 PM, Memebership <membership@bagittoday.com> wrote:
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have already forwarded your complain to our concerned department and we are following the matter with them. We request you to kindly wait for few days. We will do the needful soon.

We appreciate your patience and hope that you shall bear with us in the interim.

We value our customer and trust that you enjoy our products.

Request you to have faith in the company and we won’t let you down.

Your valuable association with Bag It today is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Thanks & Regards
Manisha
Bagittoday Team



From: jaspreet saini [mailto:jaspreet08@gmail.com]
Sent: Thursday, September 09, 2010 7:49 PM

To: membership
Subject: Re: Query

Ms. Manisha
Can you tell me why for so many days you didn't reply correctly to my mail?
It simply shows that you deliberately did it. And moreover when I got a call from your despatch department regarding the despatch of this parcel, I told them that the things are not clear, so do not despatch the parcel till I clarify my doubts.
Then How can you despatch the parcel? Moreover, Why Mr. Deepak did this fraud?
I'll definitely give this news in the newspapers now alongwith all your mails and Mr. Deepak's recording.
This is absolutely a FRAUD nothing else.
On Wed, Sep 8, 2010 at 7:23 PM, Memebership <membership@bagittoday.com> wrote:
Dear Member,

We sincerely apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that you can’t club the vouchers each voucher worth Rs.5000 and you can use single voucher for single purchase and your order is already dispatched from our end so, it is not possible to cancel your order.

We assure you to provide our best possible services in future.

Your valuable association with India Bagittoday is prestigious for us.

For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Manisha
Bagittoday Team



From: jaspreet saini [mailto:jaspreet08@gmail.com]
Sent: Wednesday, September 08, 2010 8:50 PM

To: membership
Subject: Re: Query

Excuse me Ms. Manisha, I think you are not reading my mails carefully. So it means now I should give your news in the newspapers that ITBC is absolutely fraud....
Kindly read all my mails carefully and then revert back to me if you can read the mails and give the feedback which is asked about.
On Tue, Sep 7, 2010 at 8:16 PM, Memebership <membership@bagittoday.com> wrote:
Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order has been dispatched from our end under the consignment number- 731055 through courier on POST on 06-SEP-2010. Kindly expect the delivery in 1 to 2 week from the date of dispatch. If you fail to receive your order in the given time frame kindly get back to us.

Your valuable association with Bag it today Club is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Manisha
Bagittoday Team



From: jaspreet saini [mailto:jaspreet08@gmail.com]
Sent: Tuesday, September 07, 2010 7:35 PM

To: membership
Subject: Re: Query

Respected Ma'am/Sir
My membership number is ITBC10425266 and order number provided to me is My complete address is:

54, Dashmesh Avenue, P.O. Rayon & Silk Mills, Amritsar (Punjab) - 143104 (Near Guru Nanak Dev University).
I recieved the phone call about the offer from Mr. Deepak from your Sales Department.
Kindly give me the ccomplete clarification about the vouchers. Is this ID for clubbing my vouchers or something else? I'm not interested to take the parcel if the vouchers are not clubbed.
Kindly look into the matter seriously and provide me the further details. My contact number is 9878679761.
Thanx & Regards
Jaspreet Kaur
On Tue, Sep 7, 2010 at 12:37 AM, memebership <membership@bagittoday.com> wrote:
Dear Member,

We thank you for your mail to us.

With reference to your mail we request you that kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

Waiting for your revert.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days) Or email at offers@bagittoday.com or orders@bagittoday.com .

Thanks & Regards,
Sukant
Executive Relations
Bagittoday Team




From: jaspreet saini [mailto:jaspreet08@gmail.com]
Sent: Monday, September 06, 2010 8:34 PM
To: membership
Subject: Re: Query

Respected Ma'am/Sir
I think you have not read my mail carefully. I'm not asking you about the despatch details. I'm asking you about the clarification of the offer given to me.
Kindly clarify my doubts otherwise I'll not accept the parcel.
I would like to inform you that the conversation between Mr. Deepak and me has been recorded by me. So please once again I request you to read my previous mail properly and carefully and then clarify the doubt regarding the vouchers-whether these are clubbed or not?

Kindly read the previous mail carefully and give me the details about the query I have.




On Sun, Sep 5, 2010 at 10:18 PM, Memebership <membership@bagittoday.com> wrote:
Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order is fully processed from our end. We request you to kindly wait for few days. We will dispatch it soon.

Your valuable association with Bagittoday is prestigious for us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us offers@bagittoday.com or orders@bagittoday.com or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Manisha
Bagittoday Team



From: jaspreet saini [mailto:jaspreet08@gmail.com]
Sent: Sunday, September 05, 2010 9:08 PM
To: membership; contact
Subject: Query

Respected Ma'am/Sir
This is to bring in your kind notice that Mr. Deepak from the Sales Department contacted me for an offer. He told me that I have been selected as a premium member and been chosen for a special offer in which I have to pay Rs.14996 and I will get a Gold Box containing vouchers of Rs 5,00,000 which includes 100 vouchers of value Rs.5000 each, he told me that I can purchase any jewellery from Surat Diamonds and suppose if the price of the jewellery is Rs.20000 I will give them 4 vouchers of Rs.5000 each. It means that the offer given to me was that I can club my vouchers. Alongwith it, I will get a MTv T-Shirt, MTv sunglasses, Reebok Shoes, Reebok track suit etc. So I agreed to buy this offer for which I did a payment of Rs.14996 on 2nd September,2010 by my credit card. BUT on 4th September, I'm getting calls from your executives and they are telling me that I cannot club the vouchers. Again I asked to Mr. Deepak about it and he is saying that I can use them as clubbed vouchers. Kindly make me clear about this offer. I'm interested in this offer only if my vouchers are clubbed otherwise I'm not interested and request you to pay me back Rs.14996.
Also I would like to make you clear that now if even my vouchers are clubbed, I'm not ready to accept my parcel unless I'll get a letter from an authorized person of your company in which it will be stated that i'm getting clubbed vouchers of Rs.500000.

The numbers from where I got calls about this offer are:01149560000, 01143798300, 01130818200.
Mr. Deepak also gave me an ID telling that its an ID which will be used while clubbing the vouchers. The ID provided to me is .
I request you to look into the matter seriously and provide me the correct information.

Thanx & Regards


--
Jaspreet Kaur