This is a discussion on Activated VAS and Changed TARIFF without my concern within the Product And Services forums, part of the Miscellaneous category; Hello Sir , I am user of Reliance CDMA ,my mobile no is 9326147299 . On 03 August 18:40 Hrs ...
Hello Sir ,
I am user of Reliance CDMA ,my mobile no is 9326147299 . On 03 August 18:40 Hrs , I received sms stating " Thankyou for subscribing to 58888 Cricket score pack ......" ,however i did not subscribe to any kind of pack . This sms also suggest to dial number 58888005 to unscribe .I dialed this number to unscribe but no answer. I am getting alert for cricket matches ,which i am not interested in. I tried calling *333 call center number but it got disconnected number time ,I am emailing to unsubscribe this sport pack .
I sent email to Reliance Customer Care requesting for answer to below queries.
1] Did i request for this pack ?
Reliance :- Yes ,
User :- I requested for data when was activated with time and date ,but Reliance refused to provide detail.
2] Without my concerne ,what other packs are activated on my number ?
Reliance :- Replied as I applied for it ,but again without evedence.
3] How can i get my money back ,which was deducted by such packs without my konwledge ?
Reliance :- Replied as you applied of this pack no reversal ,
4] Even though i registered for No disturb list ,how am i getting all the alert which i am not interested in ?
Reliance :- no reply.
After following up with this query for a months long i gave up. Later on 31-AUG ,i noticed that phone calls from mobile were charged with 99ps/min . Again i emailed to Reliance customer care , This time also i got the same answer as "Our record are showing your calls are charged correctly " I requested many times let me know what is the activate TARIFF on my phone ? They did not replied to this answer.
I am frustated now , I was in touch with Reliance customer care since 2month but no responsible answer.
I am requesting Consumer Court for the help.
Thanks & Regards
A k a s h
Last edited by akashpatil; 10-02-2010 at 02:16 PM.