Me and a lot of people I know in Rajouri Garden have been facing NO NETWORK issues inside our homes...we have to come outside on streets to talk and obviously no calls are received inside the homes.

I have complainted to Airtel Customer Care, Nodal office, Appellate Office of Airtel...they have finally said they cant do anything about this....what do I do...my number is circulated to a lot of people coz of marketting, I cant just close this number now....and there is no way I can migrate with my number....what do i Do?

I am attaching all email converstations with Airtel...please help me and other living in J Block Rajouri Garden...serve them a legal notice asap. We have been facing problems for three years..and officially I lodged a complaint in Jan 2010 when the problem became severe. Once they promised they will install some equipment in my house..and I agreed for it..they came to servey then they said...we are in the process of installing new antenna in Rajouri so no need for this...now this antenna is in place from sept 10th 2010...but that is not serving us at all....and they made us wait for nothing....I am in deep trouble...I have been marketing my company with this number for such a long time and I cant change the number now....Also me family and friends cant reach me in time of emergency...and I cant reach those living in rajouri as their number is usually out of reach....
Please help....
Thanks
Mehul Arora Ph: 9910433004, 011-42440626.

Here are the emails:

Dear Mehul Arora,

Thank you for writing to Airtel.

This has reference to your e-mail dated 11 September 2010 regarding your Airtel number 9910433004.

We regret for the delay in responding to your mail.

We regret that we were not able to fulfill your expectations for this level of service. We hope that you will give us another opportunity to prove the quality of our service to you.

However, despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to immediately improve the indoor coverage in your area.

We would like to inform you that we are in process of getting your issue resolved. However, its taking some time for the same. We will get back to you at the earliest for the same.

We regret the inconvenience caused to you in this regards.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at 121@airtelindia.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.del@airtel.in or you may call at 9818334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.del@airtel.in or you may call at 9958444865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Yours Sincerely
Priyanka Raj
Appellate Office
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

---------Original Message----------
From: mehularora@yahoo.com
To: appellate@airtel.in
Cc: appellate@airtel.in;mehularora@yahoo.com
Sent: 11/09/2010 01:50:17
Subject: Fw: NETWORK ISSUES FOR ALMOST ONE YEAR....LAST COMPLAINT ON JAN 3RD 2010....STILL NO RESOLUTION....AGAIN DONE ON MARCH 10TH [|BAL|9910433004|1008201019413|]

Hi Mr. Mittal,

Please see attached issues...its such a shame that Airtel cant provide basic
service such as network for one of the most densely populated areas such as
Rajouri Garden, New Delhi, India......I have been fighting with Appellate since
january 2010...though the problem has been there for years...

Its such a shame that Appellate has no real authority to turn around things and
the other thing that Airtel wants is its rents...what happend to your Network
promise...there is no network in many houses in rajouri garden..and the
situtation has worsened...

I was finally FINALLY...confirmed by airtel that a new site is getting launched
and will be operational by 10th Sept 2010...and this day is also gone with
airtel not even bothering to do anything about all of us...I have written to
them with so many numbers facing problems...they agree but do nothing about
it...does it take a genious to understand that if your service is hurt in the
middle of delhi..then a lot of people are affected.......still i gave them
proof with so many numbers....so that they can match it to their profits to see
if they wanna do anything about it or not......its really stupid....really is.

Hope you would take out some time to address this SHAMEFUL issue and resolve it.

In the end all I can say is SHAME ON AIRTEL.

Bestest Regards,

Mehul Arora
PH: 9910433004...dont try calling as you wont get through the number
anyways....!!!

----- Forwarded Message ----
From: "appellate@airtel.in"
To: mehularora@yahoo.com
Sent: Wed, 8 September, 2010 13:08:12
Subject: Re: NETWORK ISSUES FOR ALMOST ONE YEAR....LAST COMPLAINT ON JAN 3RD
2010....STILL NO RESOLUTION....AGAIN DONE ON MARCH 10TH
[|BAL|9910433004|1008201019413|]

Dear Mehul Arora,

Thank you for writing to Airtel.

This has reference to your e-mail dated 10 August 2010 regarding your Airtel
number 9910433004.

We regret for the delay in responding to your mail.

As per your telephonic conversation with the undersinged, we would like to
inform that network team is already working to get the network issue resolved
.Please know that the issue would be resolved once the site is operational.

We appreciate your patience in this matter as this helps us in planning our
future network augmentation..

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at 121@airtelindia.com. You
can get in touch with the Nodal Officer with your earlier request or complaint
number if it's still unresolved.

You may send an email at Nodalofficer.del@airtel.in or you may call at
9818334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.del@airtel.in or you may call at 9958444865 from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Yours Sincerely
Priyanka Raj
Appellate Office
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

---------Original Message----------
From: mehularora@yahoo.com
To: appellate@airtel.in
Cc:
Sent: 10/08/2010 12:14:09
Subject: Re: NETWORK ISSUES FOR ALMOST ONE YEAR....LAST COMPLAINT ON JAN 3RD
2010....STILL NO RESOLUTION....AGAIN DONE ON MARCH 10TH
[|BAL|9910433004|608201045408|]

Thats sad that after so many days you are asking address now, and you know we
are talking about my House so where is the confusion.

You guys were saying they will install it at my house where the problem is, so
obviously the address remains the same.

The address is: J-6/69, Rajouri Garden, New Delhi 110027, India (In the Asian
continent)

Regards,

Mehul Arora
PH: 9999366605 (Vodafone), 9910433004 (Airtel)



From: "appellate@airtel.in"
To: mehularora@yahoo.com
Sent: Tue, 10 August, 2010 12:10:40
Subject: Re: NETWORK ISSUES FOR ALMOST ONE YEAR....LAST COMPLAINT ON JAN 3RD
2010....STILL NO RESOLUTION....AGAIN DONE ON MARCH 10TH
[|BAL|9910433004|608201045408|]

Dear Mehul Arora,


Thank you for writing to Airtel.

This has reference to your e-mail dated 06 August 2010 regarding your Airtel
number 9910433004.

We regret for the delay in responding to your mail.

We would request you to provide us the complete address where we can
install the site and give us the confirmation that the space is available so
that we can send our acquisition team for the installation of the site.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at 121@airtelindia.com. You
can get in touch with the Nodal Officer with your earlier request or complaint
number if it's still unresolved.

You may send an email at Nodalofficer.del@airtel.in or you may call at
9818334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.del@airtel.in or you may call at 9958444865 from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Yours Sincerely
Priyanka Raj
Appellate Office
Bharti Airtel Limited

Yours Sincerely
Priyanka Raj
Appellate Office
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.


---------Original Message----------
From: mehularora@yahoo.com
To: appellate@airtel.in
Cc:
Sent: 06/08/2010 20:35:25
Subject: RE: NETWORK ISSUES FOR ALMOST ONE YEAR....LAST COMPLAINT ON JAN 3RD
2010....STILL NO RESOLUTION....AGAIN DONE ON MARCH 10TH
[|BAL|9910433004|3107201015202|]

Plz go ahead at the earliest, you may install the stuff that you have written
in the mail below. Plz do it asap.

Thanks,
Mehul
-----Original Message-----
From: appellate@airtel.in
Sent: 06/08/2010, 2:24 PM
To: mehularora@yahoo.com
Subject: Re: NETWORK ISSUES FOR ALMOST ONE YEAR....LAST COMPLAINT ON JAN 3RD
2010....STILL NO RESOLUTION....AGAIN DONE ON MARCH 10TH
[|BAL|9910433004|3107201015202|]


Dear Mehul Arora,


Thank you for writing to Airtel.

This has reference to your e-mail dated 31 July 2010 regarding your Airtel
number 9910433004.

We regret for the delay in responding to your mail.

As per your telephonic conversation with the undersigned on your alternate
number 9999366605, we would like to inform that the following we need to
install the new site in your area for improving the network coverage and need
your valuable support. Therefore, we would request you to provide us the space
for site installation. If the space is available with you and as per your
confirmation we will send our planning and acquisition team for the
installation of site.

Further, we would like to inform that the following are the details for the
installation of the site:

Space required on wall (15" * 15") for BTS deployment and Modem/POE (12' * 12")
DSL connectivity with 512 kbps
Size of the site : (15" * 15") and (12' * 12")
Place where it will be installed : Wall mounted

We will look forward for your support. Please confirm us if the space for
installation of site is available.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at 121@airtelindia.com
(mailto:121@airtelindia.com). You can get in touch with the Nodal Officer with
your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.del@airtel.in
(mailto:Nodalofficer.del@airtel.in) or you may call at 9818334865 from 9:30 AM
to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to
your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.del@airtel.in (mailto:appellate.del@airtel.in) or you may
call at 9958444865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.


Yours Sincerely
Priyanka Raj
Appellate Office
Bharti Airtel Limited

Yours Sincerely
Priyanka Raj
Appellate Office
Bharti Airtel Limited