Originally Posted by Tarun Mehta

Dear Sir,

I am Tarun Mehta a customer of Tata Photon Plus since 30th of August 2010. I have raised lots of complaints against Tata photon Plus No 9266622610 from 31st of August 2010, last 10 days. The complaint request no given me is the same as mentioned below:

Complaint Number Nature of Complaint Created Date Complaint Status Service Request Number
184115 Network Related 06/09/2010 PROCESSING 235331963-198 - Type Trouble Ticket

I have been informed by Nodal officer on 21 September 2010 that your query will resolve out till the end of November 2010.
I would like to inform you that to wait till the wait of November i need to bill waiver with a mail confirmation on tarunmehta4@gmail.com.
I look forward to get a revert from your side on this issue as earliest as possible.

Thanks
Tarun Mehta
9811886562
9212797602

Dear Mr.Tarun Mehta

Greetings from Tata Indicom! We sincerely apologize for the inconvenience caused to you.

We have forwarded your request to concerned team and you will receive the mail shortly, further would like to inform you that the waiver of your bill amount is under process.

We shall update you the status soon.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Tarun Mehta

Dear Sir,

I am Tarun Mehta a customer of Tata Photon Plus since 30th of August 2010. I have raised lots of complaints against Tata photon Plus No 9266622610 from 31st of August 2010, last 10 days. The complaint request no given me is the same as mentioned below:

Complaint Number Nature of Complaint Created Date Complaint Status Service Request Number
184115 Network Related 06/09/2010 PROCESSING 235331963-198 - Type Trouble Ticket

I have been informed by Nodal officer on 21 September 2010 that your query will resolve out till the end of November 2010.
I would like to inform you that to wait till the wait of November i need to bill waiver with a mail confirmation on tarunmehta4@gmail.com.
I look forward to get a revert from your side on this issue as earliest as possible.

Thanks
Tarun Mehta
9811886562
9212797602

Dear Mr.Tarun Mehta

Greetings from Tata Indicom!

We have confirmed from our Nodal team that the mail has been sent to you, as per your request.

Further, considering the technical issue we have adjusted the amount Rs. 427 against invoice number 900912844.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Tata and Relaince are frauds, i bought Tata Photon Plus and the salesman at the Surat Bhatar Road shop assured me that i will get 3.1 mbps if not then they will replace the device and give new one. It only gives 1 mbps and is shit costly the device itself costs 2.5k non refundable, now i want to break this piece of shit device but what a waste of 2.5k it would be. The customer service guy visited our office after complaint, he was so thankful that we did not bust his balls, he says that normally wherever he goes people yell and also beat him up. He was thankful that we spoke to him civilly. Basically he is hired to go to angry customers (all photon customers) and listen to them vent their anger. Then his job is to call his superior and put the angry customer on to phone to the superior who is tucked away in safety. The superior told us, like a fucking doucebag lawyer, quite simple that they have advertised the service as "UPTO" 3.1 mbps, and that it doesn't mean we will always get 3.1 mbps. That mothe@@@@@@@ the tone in which he said this made me want to rip his throat out. But that's why they send poor thin people to listen to angry customers while they sit comfortable in their cabins. Fucking bastards all Tata, Ratan Tata, Reliance, Ambani, they become billionaires by cheating people like this, this one example shows how they must be cheating and circumventing logical and ethical rules. The phone leaks by Radia just go to show how these fuckers bribe their way to higher profits at the cost of everyday Indians. They maintain such an air of dignity and build sky high mansions, in reality they are just a bunch of well dressed thugs who have no qualms about cheating people off their hard earned money. I hate Tata and i wish i had forgiven the bad service of BSNL when i went first to BSNL office to buy a USB internet device. Those idiots told us to come after lunch break and so we said fuck this government shit, let's go buy Tata, even if more expensive at least we will be assured of good service and good internet speed. Look at teh service and look at the speed of the motherfucking tata bastards. Fucking choots they are i don't have enough bad words to curse those assholes. Motherfucking Rata Tata bastard bhosdike, teri ma ki @@@@@ bhenchod why do you cheat customers like this mother@@@@@@@ you should say it before we purchase that we will get 1mbps and not 3.1 mbps tmkc maadarchod bhosdike, you will die a bad death motehr@@@@@@@ clean up your acts you cheaters or the public will one day riot into your offices and lynch you.

Karan Bhatia
9820755747 / 0261 6555595 / karanjbhatia@gmail.com
I dare you fucking customer service person of Tata, call me asshole, i will give you an earful, take my device back, give me back my 2.5k, money doesnt grow on trees you bastards, you cannot cheat people like this, chutiyas

these bastards have 420 written in their toll free number itself, look how they mock 1800 420 8282

Originally Posted by Unregistered

Tata and Relaince are frauds, i bought Tata Photon Plus and the salesman at the Surat Bhatar Road shop assured me that i will get 3.1 mbps if not then they will replace the device and give new one. It only gives 1 mbps and is shit costly the device itself costs 2.5k non refundable, now i want to break this piece of shit device but what a waste of 2.5k it would be. The customer service guy visited our office after complaint, he was so thankful that we did not bust his balls, he says that normally wherever he goes people yell and also beat him up. He was thankful that we spoke to him civilly. Basically he is hired to go to angry customers (all photon customers) and listen to them vent their anger. Then his job is to call his superior and put the angry customer on to phone to the superior who is tucked away in safety. The superior told us, like a fucking doucebag lawyer, quite simple that they have advertised the service as "UPTO" 3.1 mbps, and that it doesn't mean we will always get 3.1 mbps. That mothe@@@@@@@ the tone in which he said this made me want to rip his throat out. But that's why they send poor thin people to listen to angry customers while they sit comfortable in their cabins. Fucking bastards all Tata, Ratan Tata, Reliance, Ambani, they become billionaires by cheating people like this, this one example shows how they must be cheating and circumventing logical and ethical rules. The phone leaks by Radia just go to show how these fuckers bribe their way to higher profits at the cost of everyday Indians. They maintain such an air of dignity and build sky high mansions, in reality they are just a bunch of well dressed thugs who have no qualms about cheating people off their hard earned money. I hate Tata and i wish i had forgiven the bad service of BSNL when i went first to BSNL office to buy a USB internet device. Those idiots told us to come after lunch break and so we said fuck this government shit, let's go buy Tata, even if more expensive at least we will be assured of good service and good internet speed. Look at teh service and look at the speed of the motherfucking tata bastards. Fucking choots they are i don't have enough bad words to curse those assholes. Motherfucking Rata Tata bastard bhosdike, teri ma ki @@@@@ bhenchod why do you cheat customers like this mother@@@@@@@ you should say it before we purchase that we will get 1mbps and not 3.1 mbps tmkc maadarchod bhosdike, you will die a bad death motehr@@@@@@@ clean up your acts you cheaters or the public will one day riot into your offices and lynch you.

Karan Bhatia
9820755747 / 0261 6555595 / karanjbhatia@gmail.com
I dare you fucking customer service person of Tata, call me asshole, i will give you an earful, take my device back, give me back my 2.5k, money doesnt grow on trees you bastards, you cannot cheat people like this, chutiyas

these bastards have 420 written in their toll free number itself, look how they mock 1800 420 8282

Dear Mr. Bhatia

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that our team spoke to you to know your Tata Indicom connection details, but you are unable to provide us the same, Hence, kindly provide us your Tata Indicom Account number or Photon Plus number, which will assist us to trace your records and do the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Hi,

Is there absolutely no coordination between your various departments.
One department gives me an scheme offer to pay in advance for a year and enjoy discounts. When I agree, the other departments disconnects my net connection saying it breaches credit limit, which is due to advance billing.

They can’t analyze one simple thing, whether, credit limit is breached due to exceeding net usage or advance billing. This is so unprofessional on your part to disconnect my connection without even informing me.

And even on underlining 10 times to your executive that please activate the new scheme only with the next billing cycle, he goes and activates the new scheme, nicely charges me for the same. And I have not even received the bill, when the other executive nicely disconnects my net connection for credit limit breached.

And me the poor user of the net, comes to know about the whole affair and mis-working at your end, when my internet is not working and I keep calling and following your executives for 20- 20 min on phone a number of times.

To get the net connection and installation from TATA was one pain that I had gone through and now it’s another when I switched on their new scheme. Please advice what should I do?

Regards,
Shweta Agrawal
Photon no. 977373206
Account no. 9223720754


p.s. my earlier complaint appended below.

________________________________________

Hi,

Tata Photon is the worst investment I have ever made. Right from the time I have applied for connection (12/07/2010) to the connection date (27/07/2010) and till today, I could not use the service for 5 min at a stretch. I have only made customer service calls (called 5 times in 5 days with no response) that too with no response or solution for the same.

Every time I login the connection is not there, I cannot open any internet site. I keep getting error:668 and 633. When your engineer came for the first time all he could do is to ask me to get me PC formatted. I did the same, but it is still not working.

Hell, with your instrument and service. It’s of no use except a torture.

Below are my connection and contact details:


Photon No : 9223720754
Account No : 977373206
Name : SHWETA . AGRAWAL
Address : FLAT NO-601 6TH FLR BUILDING NO-2 SECTOR-6 SHANTI GARDEN
NEAR SHANTI DHAM BEHIND ROYAL COLLAGE MIRA ROAD THANE
Activation Date : 27-JUL-10
Plan Detail : HSIA 5 Plan Monthly Rental (Free 5GB Data for 2 months)

respected sir/mam,
my name is gautam biswas.i am from burdwan(West Bengal).i have a tata photon whiz, Account No.936137037 & tata indicom number 9233810945.12/11/2010 i pay all my dew amount with this i give a written application along with my voter card's zerox for disconnect my post paid connection.after two month again i got two bills.then i went to TATA Burdwan office they told me do you have any zerox copy of your application?i say i don't.they told me i am telling lie.please help me i dont want to pay for that what i dont use. my email address is gautamsantu@gmail.com.my contact no.9333627938
thanking you,
GAUTAM BISWAS.

Originally Posted by Unregistered

respected sir/mam,
my name is gautam biswas.i am from burdwan(West Bengal).i have a tata photon whiz, Account No.936137037 & tata indicom number 9233810945.12/11/2010 i pay all my dew amount with this i give a written application along with my voter card's zerox for disconnect my post paid connection.after two month again i got two bills.then i went to TATA Burdwan office they told me do you have any zerox copy of your application?i say i don't.they told me i am telling lie.please help me i dont want to pay for that what i dont use. my email address is gautamsantu@gmail.com.my contact no.9333627938
thanking you,
GAUTAM BISWAS.

Dear Mr.Gautam

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Unregistered

respected sir/mam,
my name is gautam biswas.i am from burdwan(West Bengal).i have a tata photon whiz, Account No.936137037 & tata indicom number 9233810945.12/11/2010 i pay all my dew amount with this i give a written application along with my voter card's zerox for disconnect my post paid connection.after two month again i got two bills.then i went to TATA Burdwan office they told me do you have any zerox copy of your application?i say i don't.they told me i am telling lie.please help me i dont want to pay for that what i dont use. my email address is gautamsantu@gmail.com.my contact no.9333627938
thanking you,
GAUTAM BISWAS.

Dear Mr.Gautam

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Officer,
Tata Indicom Photo +

I had purchased a photon + connection around Diwali (i.e. Nov 2010). My tata indicom phone number is 9225413276.

From Dec, I have been experiencing slow speeds [20 - 50 kbps download]. I have spoken to your customer care a number of times. The first time I was assured that it will get fixed by 31 Dec.
When i called in Jan, I can given a new date for problem resolution [31 Jan].

But the problem continued, So I called again on 1 Feb to check the status. But no solution was provided to me. I continued to get a speed of 30 kpbs.
Today I called up again & this time I am being told that the technical problem solution will START AFTER 31 Jan.

My present internet download speed is 30-40 kbps. Mind well this for a 3.1 Mbps connection which was sold to me.

My interactions with customer care are --

659263470----> 6 feb ,
658639992 ---> 1 feb ,
250021457 --- 12 jan ,

I hope you can understand the predicament for a customer who was cheated by selling a photon+ of 3.1 Mbps & delivering a speed of only 30 kbps.
And yet charging FULLL amount every month.

Regards,
Ashish Agarwal

Originally Posted by Unregistered

Dear Officer,
Tata Indicom Photo +

I had purchased a photon + connection around Diwali (i.e. Nov 2010). My tata indicom phone number is 9225413276.

From Dec, I have been experiencing slow speeds [20 - 50 kbps download]. I have spoken to your customer care a number of times. The first time I was assured that it will get fixed by 31 Dec.
When i called in Jan, I can given a new date for problem resolution [31 Jan].

But the problem continued, So I called again on 1 Feb to check the status. But no solution was provided to me. I continued to get a speed of 30 kpbs.
Today I called up again & this time I am being told that the technical problem solution will START AFTER 31 Jan.

My present internet download speed is 30-40 kbps. Mind well this for a 3.1 Mbps connection which was sold to me.

My interactions with customer care are --

659263470----> 6 feb ,
658639992 ---> 1 feb ,
250021457 --- 12 jan ,

I hope you can understand the predicament for a customer who was cheated by selling a photon+ of 3.1 Mbps & delivering a speed of only 30 kbps.
And yet charging FULLL amount every month.

Regards,
Ashish Agarwal

Dear Mr.Ashish

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Unregistered

Dear Officer,
Tata Indicom Photo +

I had purchased a photon + connection around Diwali (i.e. Nov 2010). My tata indicom phone number is 9225413276.

From Dec, I have been experiencing slow speeds [20 - 50 kbps download]. I have spoken to your customer care a number of times. The first time I was assured that it will get fixed by 31 Dec.
When i called in Jan, I can given a new date for problem resolution [31 Jan].

But the problem continued, So I called again on 1 Feb to check the status. But no solution was provided to me. I continued to get a speed of 30 kpbs.
Today I called up again & this time I am being told that the technical problem solution will START AFTER 31 Jan.

My present internet download speed is 30-40 kbps. Mind well this for a 3.1 Mbps connection which was sold to me.

My interactions with customer care are --

659263470----> 6 feb ,
658639992 ---> 1 feb ,
250021457 --- 12 jan ,

I hope you can understand the predicament for a customer who was cheated by selling a photon+ of 3.1 Mbps & delivering a speed of only 30 kbps.
And yet charging FULLL amount every month.

Regards,
Ashish Agarwal

Dear Mr.Ashish

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Hi Sir,
my photon plus number is - 9205015433 , ARJUN SINGH, JAMMU
when i call to customer care they told me that pay your photon bill till 22/02/2011 either face a panelty of rs - 50,
then i told them please send me th ebill they told me that you submit RS - 350 either late fee of Rs- 50
They told me that IF YOU WAIT FOR THE BILL THEN GIVE THE PANELTY
ALTERNATE NUMBER - 9622110310

Dear sir,
I am Rushabh Parekh and am currently subscribed to the plan:Photon Plus Unlimited 5GB@950.
According to the plan, my speed should be updated to 3.1 Mbps on 1st of every month but I am still getting the speed of 155kbps (as on 2nd April 9pm).The worst case:When I called customer care on 1st April,my problem was to be resolved on 2nd april 3pm(i.e.24 hrs) but i got a response from the company's side that the problem was resolved but when I checked it,the problem was not resolved. I was required to call back again and even then i did not get any proper feedback from the customer care services.


Tata Indicom / Photon Number-9274383291
Complaint Reference Number-259704239
Channel-Website
Complaint date-01-APR-2011
Complaint description-198 - Type Trouble Ticket

Now, I would like to know the reason why I should be the customer of Tata Photon when I am neither getting the speed promised nor getting the services.

Dear Mr. Rushabh Parekh,

Greetings from Tata Indicom!

We would like to inform you that our concerned team tried to contact you but unable to establish the contact. Please provide us your working alternate contact number, which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom.