Hi Suresh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

Originally Posted by Tata DOCOMO

Hi Suresh,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

Dear Mr. Kumar,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records your device has been disconnected due to the non submission of documents and once the device disconnected the same will not be provided.

Hence, we kindly request you to take a new Tata Photon connection.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

got tata photon connection some 12 days back . on the ist 2 days it worked fastly and after that it is so slow ,it takes hours even for down loading few kbs.i was told that for 2 months it will be free and unlimited plan.now i understand what kind of plan it was.now u are requested to please tell me how much i will get back in case of surnder.

Originally Posted by bashir.ganaie@sbi.co.in

got tata photon connection some 12 days back . on the ist 2 days it worked fastly and after that it is so slow ,it takes hours even for down loading few kbs.i was told that for 2 months it will be free and unlimited plan.now i understand what kind of plan it was.now u are requested to please tell me how much i will get back in case of surnder.

Dear Mr. Ganaie,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the Tata Photon Plus connection details, along with screenshot of the speed for your device to the given below e-mail id, which will assist us in doing the needful.

Further, we request you to test your device speed from the below sites.
www.speedtest.net, www.testmyspeed.com.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

TataPhoton make fool to there customers.


I have purchased a TataPhoton Laptop Bundled Plan in the month of March 2012 and it was activated on 21st March 2012.My photon number is 9235607438 and i am using it at Kanpur (Uttar Pradesh) .While purchasing the devive i was told by the tataphoton executive that it's a very good plan and after 3 months i can convert it from PostPaid to Prepaid. Now when i am trying to migrate it from postpaid to prepaid the photon cusomer care executives are telling me many rules and regulations. One executive told me that because it's a laptop bundled plan so i cannot migrate from postpaid to prepaid, another executive told me that i have to pay atleast 3 Bill after 2 months free period . When i make a compaint on the email they replied me that i can convert it anytime just by submitting the required documents when i submit the documents at tataphoton business center they say we will inform you , next day one executive called me and told me you have to wait for next 3 Bills, same day in the evening another executive called me and told me that don't listen to any one just submit your documents and it will be done easily. I think the TataPhoton customer care executives are not clear with there own policies then how can they solve the cusomer issues, Now i am fed up while complaing everyday on emails, Phone . I think the only solution is to thorw the device and forget about it. As no one can solve this issue. Now my photon device is not working and when i make a complaint to the customer care executive they are also not able to solve the problem.


I would like to suggest all of my friends not to purchase any of the free offers from this comapny as in the beginning you will feel happy but after that you have to cry. I would like to know that if i surrender the device back what's the procedure and how much money i will get back?


Priyanka

Dear Priyanka,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hello,

Can you please provide me the contact number of the person who can solve this issue.

Thanks

Hello,

I have made so many complaints on Tata Photon Customer Care but no one is there to listen my complaint.

Priyanka

Dear Sir,

We value the relationship with TATA PHOTON and also with the TATA Group of companies for their sincere customer support.

In my case the TATA PHOTON instead of supporting the customer, ditched the customer with-out giving proper photon connection, damaged instrument apart from canceling the said connection, sending wrong bills with zero usage but with full payment are the additional draw backs.

As indicated earlier please pay the damages as indicated i.e Rs. 51,110/- either by way of Demand Draft or money transfer into my account. There were also further damages levied on you worth Rs. 4000/- for various disturbance calls.

Today I have received further calls from TATA PHOTON from number 919252400901. This has frustrated me and hence I am putting additional damage of Rs. 2000/- further.

All in all you are requested to pay Rs. 57,110/- immediately and oblige. I am sending all these mails to TRAI.

Once a Phone Call Received from TATA PHOTON waiving all charges and now demanding additional Rs. 511 is a heavy ragging for me and is TAXING on customers. If I receive any further phone call for this the disturbance cost will be Rs. 2000/- per phone call.

Please understand that our time is precious and we value our time more than relationships. Please pay the damages as been advised from time to time, else I would approach to get help from legal remedies.

In view of all you are requested to pay the total damages and continue our valued relationship.

Thanking you,

Yours sincerely

Annapurna Jonnalagadda

PLEASE NOTE OUR CHARGES FOR YOUR REFERENCE: 1. WRONG BILLS - BILL AMOUNT TO BE APID BY THE WRONG BILLER PLUS 999 TIMES THE BILL CHARGE AS MENTAL TORTURE AND DAMAGES COST TO BE ADDED. 2. Each phone call on Mobile costs Rs. 1000/- for such disturbances and Rs. 2000/- for Land Line phone Calls as they are disturbing aged and sick parents. 3. Personal visit of any person with permission Rs. 1000/- per 15 minutes and with-out permission Rs. 10,000/- per 30 minutes. Please do further calls after understanding the same.

I have purchased tata photon plus postpaid connection (9235611096) (5gb unlimited plan) from RK enterprises Govind nagar kanpur in March-2012
At the time of selling the connection,executives told me that i will be getting support from TATA team in any knid of problems in my Photon connection.
this connection was not taken for kanpur only, same time i have discussed this things with executives that i have to roam throughout india, they said
that if in that city tata photon+ is available, i will be getting the promised speed but now i have shifted to lucknow before 20 days and I am having indoor speed
problem in Lucknow city (Viram Khand , Gomti nagar) area where tata photon+ is available. i have lodged the complaints also regarding this issue but no proper
support provided,i have lodged around 6 complaints against it , 1 time some executive came to my room to resolve the problem but didnt do anything.
lateron i got the call from tata customer care stating that thay are not having photon plus network in my area so i have to continue with bad coverage only.
i am paying the amount for Photon plus speed and getting only tata photon whiz in my room.All the SR numbers are given below for referance-


311764555 COMPLAINT CLOSED
312134253 COMPLAINT CLOSED
312421227 COMPLAINT CLOSED
312421245 COMPLAINT CLOSED
312474919 COMPLAINT CLOSED


I want to request you to please look into this matter and resolve this issue ASAP or if you are not able to do so,either waive my bill amount upto 80% as i am not satisfied with tata anymore or take the device back and provide full refund.As i will not deposit any bill or any late fees till my problems not resolved.



ASHISH PATEL
+91 7669331151

Dear Ashish,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Priyanaka,

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Thanks and Regards
Customer Care
Tata DOCOMO.

i bought a TATA Photon+ connection on Dec 2011(last week) on an offered scheme with Lenovo Laptop. the scheme(5GB@950 rental per month) was of free usage for first 2 months followed by normal rental bills (5GB@950 rental per month).
On asking the sales person repetitively about conversion of connection from postpaid to prepaid, he said that conversion is only possible after 3 complete billing cycle, i.e. after March 2012.
On 29th May 2012, i decided to switch my connection from postpaid to prepaid as i was moving out of the country for few months.
on calling customer care i came to know that this conversion plan is NOT possible and was NEVER possible in my connection since I bought it in an offered scheme with Lenovo.
This type of misleading information is not expected from sales people and i am now stuck with the connection. instantly i decided to quit the connection and lodged a request for that to the customer care. they promised to take care of it withim 7 working days and i am still waiting for THEIR 7 WORKING DAYS TO COME.

Bought it from - Supreme IT Mall, Kolkata Chandi Chowk
December 2011 last week
TATA DOCOMO No - 09230060729
Account Number - 939063386
Sales person Name - Bablu

I want the resolutions now.
or i can also take some legal remedies because you guys are such kind of shameless , i cant explain.

i am also going to charge you for my mental damage due to your fake calls and non resolutions of my issue bacause of which i am getting loss of more than 10,000 per day.